Senior Application Support Executive

7 days ago

Damansara Perdana Selangor, Malaysia Bata (Malaysia) Sdn Bhd Full time

Requirements

  • Diploma or Bachelor's degree or higher in Information Management & Information Systems, Computer Science, or a related discipline.
  • working experience in Cobol and SQL.
  • Experience in database management is highly preferred.
  • Strong communication and stakeholder management skills, with proven ability to coordinate and align multiple parties.
  • Self-driven and highly motivated individual with the ability to work independently and under minimal supervision.

Key Responsibilities

  • Oversee the daily operation and maintenance of business-related applications to ensure system stability and reliability.
  • Diagnose and resolve application incidents and system failures promptly to minimize service disruption.
  • Respond to user inquiries and troubleshoot issues, ensuring clear communication and timely follow-up.
  • Collaborate with cross-functional teams to support system enhancements, upgrades, and business process improvements.
  • Participate in on-call and night shift support rotation as required.
  • Maintain detailed documentation of incidents, resolutions, and support procedures to ensure knowledge sharing and service continuity.

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