Housekeeping Clerk

1 week ago

Johor Bahru, Johor, Malaysia Crystal Crown Hotel Johor Full time 24,000 per year

Job Duties

  • Answers all telephone calls promptly and courteously, all guest requests are to be promptly followed up and channeled through the proper personnel.
  • Maintains close coordination with other departments and staff.
  • Checks all keys and all forms daily.
  • Maintains a regular update on the system especially on room changes to facilitate the front office in their sales of rooms.
  • Prepares daily attendance reports.
  • Receives calls for maintenance, fills out maintenance orders forwards them to the engineering department, and frequently follows up on unfinished orders.
  • Records lost and found articles. All items are to be locked in store before the close of shift and the items claimed to be documented in the log, and updated in the hotel PMS.
  • All on-loan items are to be recorded and the guests are to sign a loan chit for items borrowed from housekeeping.
  • Prepares reports of monthly amenities.
  • Should have good telephone etiquette.
  • Make the relevant room status changes on the software as per the instructions given by floor supervisors.
  • Prepare the room discrepancy list for the Front office.
  • Prepare the VIP amenities list.
  • Prepare the Min BAR consumption list.
  • Post minibar and laundry charged to the respective guest folios.
  • Prepare monthly sales reports for Minibar, Laundry, dry cleaning, and any other miscellaneous sales.
  • Prepare the missing/broken item register.
  • Handle the lost and found procedures and all inquiries.
  • Assumes any other duties assigned by the supervisor from time to time.

Prerequisites:

  • Service-orientated, pleasing personality.
  • Good health, Neat and pleasant appearance.
  • Proficiency in computer programs like MS Word, and Excel and working experience in popular hotel software is an added advantage.

Education:

  • High School or Diploma in Hotel Administration, Bachelor in Hotel Management.
  • Hotel Formats Stationery

Experience:

  • Experience of two to three years in a related position.

Job Types: Full-time, Permanent, Fresh graduate

Pay: RM1, RM2,000.00 per month

Benefits:

  • Health insurance
  • Maternity leave
  • Meal allowance
  • Professional development

Work Location: In person

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