Data Center Operations Team Leader Engineer

1 day ago

Johor Bahru, Johor, Malaysia FARBEN INFORMATION (SINGAPORE) PTE. LTD. Full time 30,000 - 48,000 per year
Key Responsibilities (including but not limited to):
  • Perform data center on-site duty shifts, ensuring continuous monitoring and operational readiness.
  • Respond to incidents and execute service tickets promptly according to SLA requirements, including ad hoc tasks.
  • Maintain a strong understanding of IDC environments and monitoring systems; identify and assess potential risks through regular inspections.
  • Follow EOP (Emergency Operation Procedures) to quickly and accurately handle urgent issues, document incident data, and produce initial incident reports.
  • Use the ticketing system efficiently, mastering all SOP (Standard Operating Procedure) guidelines to complete tasks independently with zero error and full SLA compliance.
  • Be familiar with IDC equipment such as switches, servers, and cabling; perform installation, rack-mounting, cabling, maintenance, and troubleshooting according to technical standards.
  • Conduct site surveys, assist in on-site operations, support minor construction tasks, and provide issue feedback to management.
  • Oversee and manage work order distribution, progress tracking, and ensure timely communication with ticket requestors.
  • Compile, analyze, and maintain IDC operational data and submit regular reports (e.g., weekly operation reports).

Requirements:

  • Full-time college diploma or above (Associate Degree or higher).
  • Major in Computer Science, Information Technology, or a related field.
  • Solid understanding of IDC operations, hardware installation, and troubleshooting.
  • Strong communication skills, attention to detail, and the ability to follow procedures precisely.
  • Willingness to work in shift rotations and respond to emergencies when required.

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