Operation Assistant

2 weeks ago

Ulu Tiram, Johor, Malaysia JESS Technology Sdn Bhd Full time 30,000 - 60,000 per year

Join Us if you want to be part of OUR LEADERS in our Friendly and Supportive Team:

  • Malaysia Largest Factory Inverter Repair Company
  • Award Winning Company The 11th Malaysia Power Brand | 100 Most Influential Young Entrepreneur, Golden Bull Award,
  • Featured on: The Star, ChinaPress, CityPlus Radio, SME Magazine
  • Over 10 years of Strong Establishment (KL, JB, Penang, N.S,  Ipoh, Batu Pahat, Thailand, Singapore)
  • RM 100,000 Personal Insurance Coverage for you
  • Happy, Positive and Fun Working Environment.

We are looking for a motivated and Service Operations Oriented individual to join our team.

  • In this role, you will be responsible for providing excellent monitoring of service operation, customer service to our valued customers

Key Responsibilities

Service Coordination & Dispatching

  • Coordinate daily job assignments for technicians.
  • Schedule site visits, job pick-ups/deliveries, and service appointments.
  • Communicate updates to customers regarding job status, timelines, and completion progress

Emergency Standby Support (Core Requirement)

  • Be on standby outside normal working hours (nights/weekends/public holidays) to:

  • Answer customer breakdown calls/messages.

  • Arrange emergency service dispatch.

Customer Support & Communication

  • Handle enquiries from maintenance departments, procurement teams, and factory engineers.

Documentation & Reporting

  • Maintain proper service logs, job tracking, customer history, and case progress

Requirements

  • Minimum 2 years experience in service coordination, customer service, scheduling, or sales support, preferably industrial/technical.
  • MUST be willing to support emergencies after working hours & weekends (rotational standby).
  • Strong multitasking and prioritization under time pressure.
  • Excellent communication skills with engineering and factory personnel.
  • High discipline, accountability, and urgency mindset.
  • Comfortable working with minimal supervision.
  • Able to document and follow up professionally and accurately.

Benefits:

  • Opportunity to work with a friendly and supportive team
  • Opportunities for professional development and growth
  • Positive and rewarding work environment

If you are a motivated and customer-oriented individual who is looking for a great opportunity to join a growing team, we encourage you to apply

What we offer:

  • A supportive and collaborative work environment
  • Opportunities to learn and grow
  • A chance to make a difference in the lives of our customers

Why you'll love working with us:

  • We are a team of passionate and dedicated individuals who are committed to providing the best possible customer service
  • We value our employees and their contributions
  • We offer a variety of benefits and perks to make your work life more enjoyable
  • Join us today and start your new career with us

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