Service Advisor

6 days ago


Bayan Lepas, Penang, Malaysia Penta Auto Sdn. Bhd. Full time

Task & Responsibilities

1.Customer Interaction & Consultation

  • Greet Customer & discuss their vehicle's issues, concerns, and/or routine service needs.

  • Explain the recommended maintenance services, repairs and associated costs estimate to customers.

  • Perform preliminary diagnostics by gathering info on vehicle symptoms and customers' complaints. Answer  any questions regarding service/repairs informed by the customers.

  • Prepare Invoices & explain the detailed work done and actual costs of the services/repairs.

  • Service Coordination & Scheduling

- Schedule appointments for vehicle service, by ensuring optimal time management

- Prepare detailed work orders for technicians with clear instructions.

- Inform the Technicians' findings & recommendations to the customers, by notifying the work progress from time to time.

  1. Customer Service & Follow up

- Ensure customer satisfaction by addressing concerns & resolving complaints effectively

- Understand the vehicle warranty procedures in order to guide customers' vehicles in good order and condition.

Qualification & Experience

  • Certificate/Diploma holders from a recognized college/institution.

  • 1 to 2 years work experience as a Service Advisor in the automotive industry is preferred

  • fresh graduates are encouraged to apply.  Candidates with internship experience in an automotive workshop will be given preference.

Benefits

  • Entitle to additional workshop incentive
  • EPS, Socso & EIS
  • Medical claims
  • Training provided


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