f&b supervisor
2 days ago
A Western restaurant supervisor's job scope includes overseeing daily operations, managing staff, ensuring customer satisfaction, and maintaining quality and safety standards. This involves supervising front-of-house and kitchen teams, handling customer complaints, managing inventory and cash handling, and ensuring all health and safety regulations are met. Staff and operations management
- Supervise and train front-of-house (servers, hosts) and kitchen staff to ensure high service and food quality standards.
- Create staff schedules and ensure adequate staffing levels for each shift.
- Oversee daily opening and closing procedures for the restaurant.
- Resolve any staff issues and address communication problems between departments.
Customer service and satisfaction
- Monitor the dining room to ensure excellent customer service.
- Address customer complaints and special requests promptly and effectively.
- Ensure customers have a positive dining experience to maintain brand reputation.
Operational and financial duties
- Manage and monitor daily sales, including cash and credit card transactions.
- Perform cash reconciliation and prepare daily sales reports.
- Manage inventory for front-of-house supplies and place orders as needed.
- Ensure smooth order flow between the kitchen and the dining area.
Health, safety, and compliance
- Implement and enforce health and safety regulations, including food safety standards.
- Inspect the kitchen and staff for cleanliness and adherence to standards.
- Ensure proper food storage and handling procedures are followed
Job Types: Full-time, Permanent
Pay: RM2, RM2,800.00 per month
Work Location: In person
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