Network Support Engineer

1 day ago

Petaling Jaya, Selangor, Malaysia New York Global Consultants Inc. (NYGCI) Full time

Join Our Global Tech Support Team in Malaysia

We are looking for a Japanese-speaking Technical Support Engineer to join our dynamic international team in Kuala Lumpur. If you have a passion for technology, strong networking knowledge, and excellent bilingual communication skills in Japanese and English, this is the perfect opportunity for you

About the Role:

As a Technical Support Engineer (Level 2), you will serve as an escalation resource to resolve complex technical issues for our Japanese-speaking clients. You'll work with cutting-edge technologies including Enterprise Mobility Management (EMM), Content Delivery Networks (CDN), and IoT Smart Cities solutions.

Location:

  • Primary: Selangor, Malaysia
  • Work Setup: Onsite available
  • Shift: Standard business hours with occasional on-call support

Requirements:

Must Have:

  • Japanese Language Proficiency (Business level, JLPT N2/N1 preferred)
  • English Proficiency (CEFR B2 level or above)
  • 3+ years in Technical Support/Network Support roles
  • Strong understanding of networking fundamentals (TCP/IP, DNS, HTTP, routing)
  • Experience with telecom products and network design concepts
  • Excellent troubleshooting and customer service skills

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