Group General Manager

5 days ago

Bayan Lepas, Penang, Malaysia Iconic Marjorie Hotel, a Tribute Portfolio Full time

About the role

The Group General Manager is a pivotal role within the Iconic Marjorie Hotel, a Tribute Portfolio, located in the vibrant city of Bayan Lepas Penang. As a full-time position, this strategic role is responsible for overseeing the overall operations and strategic direction of the hotel (Iconic Marjorie Hotel, Iconic Hotel Penang and Iconic Regency Service Residences), ensuring exceptional guest experiences and driving sustainable business growth.

What you'll be doing

  1. Provide strong leadership and vision to the hotel management team, setting clear goals and objectives
  2. Oversee all hotel operations, including front desk, housekeeping, food and beverage, and maintenance, ensuring high standards of service delivery
  3. Develop and implement effective strategies to maximise occupancy, revenue, and profitability
  4. Ensure compliance with all relevant laws, regulations, and brand standards
  5. Foster a positive, engaging, and collaborative work culture that motivates and empowers the team
  6. Build and maintain strong relationships with key stakeholders, including owners, partners, and the local community
  7. Identify and capitalise on opportunities for growth, expansion, and innovation
  8. Oversee the hotel's financial performance, including budgeting, forecasting, and cost control

What we're looking for

  1. Extensive experience (10+ years) in hotel management, preferably with a luxury or international brand
  2. Demonstrated track record of successfully leading and motivating multi-disciplinary teams
  3. Excellent strategic and analytical skills, with the ability to identify and implement innovative solutions
  4. Strong financial acumen and experience in managing budgets and driving profitability
  5. Effective communication and interpersonal skills, with the ability to build relationships and collaborate with stakeholders at all levels
  6. Degree in Hospitality Management, Business Administration, or a related field
  7. Relevant industry certifications or qualifications would be an advantage
  8. Proficiency in Mandarin and Hokkien will be considered an advantage

What we offer

At the Iconic Marjorie Hotel, we are committed to providing our employees with a rewarding and fulfilling work experience. In addition to a competitive salary, we offer a range of benefits, including:

  1. Comprehensive health and wellness programme
  2. Generous paid time off and holiday entitlement
  3. Professional development opportunities and training
  4. Discounted hotel stays and dining experiences
  5. Retirement savings plan and other financial benefits

We believe in fostering a positive, inclusive, and collaborative work environment where our employees can thrive and reach their full potential.

About us

The Iconic Marjorie Hotel, a Tribute Portfolio, is a luxury hotel located in the heart of Bayan Lepas Penang, known for its vibrant culture, stunning natural beauty, and rich history. As part of the prestigious Tribute Portfolio brand, we offer our guests an exceptional and authentic hospitality experience, blending modern amenities with traditional Malaysian charm. Our mission is to create unforgettable memories for our guests while upholding the highest standards of excellence.

If you're excited about the prospect of leading a dynamic team and driving the success of a world-class hotel, we encourage you to apply now.

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