Customer Support Engineer
2 days ago
Responsibilities:
- Field service activities associated with troubleshooting, diagnostic and repairing highly complex equipment at customer wafer fab facility.
- Resolve installation and upgrading problems.
- Coordinate equipment schedule to minimize system downtime.
- Conduct customer orientation and technical training on all aspects of equipment maintenance support for user application.
- Prepare field service reports on customer support activity and provides documentation to other supporting functions on re-occurring problem
Requirements:
- Bachelor's Degree in Mechanical/Mechatronics/Electrical/Electronics Engineering.
- Entry level candidates can be considered as training will be provided.
- Good interpersonal/communication skills in understanding customer needs.
- Shows initiative and can work independently.
- Ability to work overtime and travel at short notice (transport allowance benefit, overtime work is compensated)
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