Client Success

1 day ago

Petaling Jaya, Selangor, Malaysia Elitez Pte Ltd Full time 40,000 - 60,000 per year

Business Nature: Digital Marketing Agency

Working Mode: Hybrid (3 days WFO, 2 days WFH)

Responsibilities
  • Support or lead client relationships with brands, agencies, and social platforms, depending on level.
  • Maintain rapport with creators and key accounts to drive business growth.
  • Collaborate with creators to develop proposals and content aligned with client objectives.
  • Oversee campaign execution, including creative development, video production, and delivery of client assets.
  • Assist or manage campaign budgeting, proposal estimating, and account profitability.
  • Track campaign performance and prepare client reports.
  • Coordinate with creators on job assignments, timelines, and proposal creation.
  • Take ownership of campaigns, from smaller accounts to larger, strategic clients.
  • Mentor and guide junior team members (for Manager level).
  • Be self-initiated, detail-oriented, and committed to improving workflows and outcomes.
Requirements
  • 2 - 3 years experiencein Account Servicing, Client Success, or Campaign Management for Assistant Manager level; 4 - 5 years for Manager level. Preferably in a creative, content, or digital agency environment.
  • Strong understanding and interest in advertising, social media, and consumer trends, especially TikTok.
  • Passionate about digital media and content creation for Gen Z and millennials.
  • Excellent communication, presentation, organizational, and project management skills.
  • Able to manage multiple projects and deadlines with a proactive, adaptable approach.
  • Strong negotiation and interpersonal skills, comfortable with client-facing responsibilities.

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