Senior Digital Platform Ops Specialist

Job Description
We are looking for a Senior Digital Platform Ops Specialist to lead and manage a squad responsible for the end-to-end stability, performance, and reliability of CelcomDigi's digital platforms that support our consumer and enterprise services. This role encompasses cloud/application support, including troubleshooting, monitoring and issue resolution, as well as vendor management and SRE automation practices. The ideal candidate will drive operational excellence across the squad and build reliability into systems to ensure seamless service continuity across our digital ecosystem.

Responsibilities

• Lead and provide application support, including monitoring system health to detect issues proactively, supporting application release activities, ensuring timely resolution of incidents with root cause analysis, and maintaining service compliance with defined SLAs.
• Manage and optimize cloud infrastructures to ensure scalability, reliability, and cost efficiency, including capacity planning and resource utilization optimization.
• Drive the implementation of SRE principles such as error budgets and service level objectives (SLOs), automating repetitive activities to reduce toil and enable higher-value engineering initiatives.
• Manage third-party vendors to ensure delivery of their responsibilities and compliance with agreed support scope, quality standards, and SLAs, including handling vendor escalations and performance issues.
• Drive continuous improvement by identifying operational gaps, proposing enhancements, mentoring junior team members and developing a comprehensive knowledge base of best practices, SOPs, and playbooks.

Requirements

• Bachelor's degree in Computer Science, Software Engineering, or related field.
• 5+ years of experience in digital platform operations, large-scale IT systems support or SRE-related roles.
• Strong understanding of mobile/web application architecture, APIs, and middleware.
• Proficiency with tools such as Dynatrace, Firebase, AWS CloudWatch, Datadog , PRTG, Sentry or similar platforms for monitoring and incident management.
• Proficiency in automation scripting (Python, Bash, or equivalent).
• Strong vendor management experience with ability to enforce governance.
• Excellent communication and collaboration skills, especially during incident management.

Next Steps
Thank you for taking the first step towards joining our team at CelcomDigi After submitting your application, our Talent Acquisition team will review your CV and reach out to shortlisted candidates to guide you through the next steps, including a pre-screening conversation, interviews and or assessments.

At CelcomDigi, we aspire to be Malaysia's leading telco-tech company — the nation's digital growth engine — powering transformation through 5G, AI, and innovation that impacts over 20 million customers. Here, your role goes beyond work. It's about enabling businesses to thrive, connecting communities, and advancing society, as we build a brand rooted in trust, reliability and customer excellence. Aligned with our employer value proposition, Grow with Purpose. Build with Trust, you'll have the opportunity to innovate responsibly and create digital solutions that truly make a difference. If you're driven, future focused, and ready to be part of something bigger, we want you on our team.

Let's advance and inspire Malaysia together #WeAreCelcomDigi

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CelcomDigi is an equal opportunity employer, and committed to promote employment practices that are transparent, objective and fair.