Quality Analyst

3 days ago

Bayan Lepas, Penang, Malaysia Teleperformance Full time 40,000 - 60,000 per year


Qualifications

Main Requirements:

  • Bachelor's degree or equivalent diploma in any discipline
  • Candidate must be able to work on rotational shift (3 shift / 5 working days)
  • Minimum 1 years' experience as QA in call center
  • Must be proficiency in English & Cantonese in terms of written, reading and speaking
  • Able to start work immediately is preferred.


Responsibilities

Key Responsibilities:

  • Conduct root cause and other data analysis
  • Conduct QA evaluations per client requirements and provides QA progress reports to team lead
  • Act as escalation point of contact for process questions, issues and resolution
  • Act as Subject Matter Expert (SME) for QA evaluations
  • Participate as project team member in problem prevention and continuous improvement projects

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