credit assistant

JOB DESCRIPTION:

• Do calling to follow up with customers that pending payment.
• Contact customers through WhatsApp to get transaction record.
• Respond to customer's inquiry through WhatsApp chat & calls.
• Answer inbound calls to reply customer's inquiry such as request statement, check balance and so on.
• Record pending payment in system and contact dealers to confirm payment status.
• Print out bank statement and issue receipt for payment made via bank.
• Prepare insurance and road tax submission.
• Handle walk-in customer to collect payment/ instalment.
• Check daily collection report and prepare listing of customer have made full settlement payment for director to delist CTOS.
• Prepare draft payment record & statement requested by customer.
• Perform any other ad-hoc duties as assigned.

JOB REQUIREMENTS:

• Candidate must possess at least SPM, Diploma or equivalent.
• Required skill(s): Communication, negotiation skill, Microsoft Office.
• Required language(s): Bahasa Malaysia & English.
• Computer literate.