Lobby Ambassador, Customer Care

2 days ago

Subang Jaya Selangor, Malaysia Subang Jaya Medical Centre Full time 40,000 - 60,000 per year
Key Job Responsibilities
  • Assists patients in the lobby to resolve any inquiry they may have and ensure patients are comfortable while waiting at the lobby.
  • First contact with Subang Jaya Medical Centre for many patients and therefore serves an important role to create a good first impression and pleasant experience.
  • First level of screening of patient to ensure and guide patient to the correct specialist or direct patient to ER for urgent cases.
  • Provide focused, personalized, and compassionate attention and care to patients and families of patients visiting SJMC.
  • Work closely with the Reception / IPC/ OPD to ensure that doctor appointments are fairly and equitably distributed by allocating walk-in patients to doctors based on the On-call roster.

Job Requirements
  • Registered Nurse or Diploma in Healthcare services preferred or other related fields.
  • Minimum 1- 3 years working experience in the hospitality industry.
  • Excellent customer service skills.
  • Excellent communication skills. Preferably to be multilingual Malay/ English/ Mandarin. We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.
  • Computer literate.
  • Working experience in customer service, healthcare, hospitality industry.

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