Presales Specialist

2 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia VISIONTECH PTE. LTD. Full time 96,000 - 1,560,000 per year

Key Responsibilities:

Client Engagement

  • Lead pre-sales activities to engage clients, gather and clarify requirements, and support the sales team throughout the opportunity lifecycle.
  • Build strong client relationships early in the journey to set the stage for a seamless transition to the Customer Success team post-sale.

Requirements Gathering

  • Work with Account Managers to capture detailed client needs and business goals.
  • Develop clear documentation of these requirements for inclusion in proposals and for handover to Customer Success and Service Delivery.

Proposal and Presentation Support

  • Create high-level solution overviews, technical specs, business workflows, and supporting materials tailored to client needs.
  • Deliver product demos and solution walkthroughs that align to the client's industry context and goals.

Product Knowledge

  • Stay up to date with the product roadmap, features, and industry trends.
  • Confidently demonstrate product capabilities in the context of client challenges and use cases.

Solution Development

  • Collaborate with internal teams to co-develop realistic and scalable solution proposals.
  • Include functional specs, implementation timelines, success factors, and key dependencies.

Pre-to-Post-Sales Support

  • Support Customer Success team by sharing all relevant client context, expectations, and supporting documentation.
  • Work jointly with Customer Success to ensure alignment on onboarding plans, KPIs, and the overall value
  • delivery roadmap.

Client Success Support

  • Actively support Customer Success Managers during early-stage onboarding by providing technical background, clarifying proposed solutions, and helping align expectations with deliverables.
  • Ensure that all commitments made during the pre-sales phase are accurately translated into actionable outcomes that drive client satisfaction and adoption.
  • Re-engage with Customer Success and the client when new needs or opportunities arise, assisting in refining solutions or proposing expansion strategies where applicable.

Market Research

  • Keep informed on market trends and customer pain points across target industries.
  • Feed market insights back into product and sales strategy to enhance competitive positioning.

Qualifications:

  • Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
  • Proficient in English and Mandarin (verbal and written)
  • 3+ years of experience in a pre-sales, solution consulting, or technical sales role.
  • Strong understanding of software development, IT systems, and business process workflows.
  • Excellent communication skills with the ability to articulate complex technical concepts to both technical and non-technical audiences.
  • Experience working with cross-functional teams to deliver tailored solutions.
  • Ability to work independently while collaborating effectively with sales, product development, and service delivery teams.

IT Literacy: Microsoft office suite, Google functionalities, Adobe Photoshop, various other designing tools and online team collaboration tools.

Job Type: Full-time

Pay: RM8, RM13,000.00 per month

Application Question(s):

  • How many years of experience do you have as a Presales Specialist?
  • How many years of experience do you have in the SaaS/IaaS/AI industry?

Language:

  • Mandarin (Preferred)

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