Team Lead, Business Analyst

14 hours ago

Cyberjaya, Selangor, Malaysia AIA Shared Services Full time

About the Role

Lead the functional team of business analysts / UAT Testers, supervises the implementation of different operations initiatives and projects with visionary and innovative solutions.

  • Lead the UAT and Business Analysis function and ensure high-quality delivery of initiatives, enhancements and BAU support.
  • Analyze operations and continuously identify improvement opportunities, risks and recommendations to enhance service quality.
  • Provide technical and strategic guidance to stakeholders, aligning processes and models with operational nuances.
  • Ensure UAT standards, procedures and documentation are established, maintained and followed across all projects.
  • Collaborate closely with Business Partners, Technology, Regional and Group teams to resolve issues and ensure smooth execution.
  • Apply AI tools and emerging AI capabilities in business analysis and UAT work, including exploration of AI agents for requirement interpretation, scenario validation and test execution.
  • Co-designing an AI upskilling pathway with L&D to develop AI-aware testers and explainability validators.
  • Oversee resource planning, task allocation and execution governance with effective prioritization and delivery ownership.
  • Conduct reviews on deliverables, test results, plan vs actual performance and quality outcomes including issue resolution and escalation.
  • Lead UAT planning, environment readiness, data preparation and sign-off activities to meet project requirements and quality gates.
  • Facilitate change management and act as a reliable single point of contact for internal and external stakeholders.
  • Mentor and guide staff, assess capabilities, design development plans and support a structured onboarding and learning culture.
  • Maintain accurate reports, dashboards and status updates for stakeholders, including performance against SLAs.
  • Promote structured templates, process standardization and continuous improvement initiatives.
  • Drive engagement activities to sustain morale, collaboration and team ownership.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

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