Outlet Retail Manager

19 hours ago

Butterworth, Penang, Malaysia Ko Skin Specialist Medical Centre Full time

Job Requirements

Minimum 3–5 years of retail management experience, preferably in the beauty, cosmetics, or fashion industry.

Strong leadership skills with proven ability to manage, coach, and motivate teams.

Demonstrated success in achieving and exceeding sales targets.

Solid understanding of retail operations, including inventory control, cash handling, and reporting.

Strong communication, problem-solving, and decision-making skills.

Ability to work under pressure, multitask, and adapt to fast-paced environments.

Flexible to work shifts, weekends, and public holidays.

Diploma/Degree in Business, Retail Management, or related field (preferred but not mandatory).

Sales & Targets

Ensure achievement of 100% store sales targets and monitor individual staff performance (personal, ATV, and UPT).

Develop and implement sales strategies and in-store promotions to maximize revenue.

Analyze sales reports to identify trends and take corrective actions where necessary.

Team Leadership

Lead, coach, and motivate staff to achieve excellence in sales and service delivery.

Provide regular training in product knowledge, sales techniques, and customer service.

Conduct performance appraisals, identify training needs, and develop improvement plans.

Sales & Revenue Growth

Set clear sales goals for the team and track performance regularly.

Drive upselling, cross-selling, and customer engagement initiatives.

Implement strategies to enhance repeat business and customer loyalty.

Product Knowledge & Training

Stay updated on all brand/product updates, features, and benefits.

Ensure staff have strong product knowledge and can deliver expert consultations.

Organize product knowledge workshops and refresher training sessions.

Inventory Management

Oversee stock control, ordering, receiving, and replenishment processes.

Maintain accurate stock levels to prevent shortages, overstocking, or shrinkage.

Ensure proper stock display, rotation, and merchandising standards.

Staff Scheduling

Prepare and manage staff duty rosters to ensure adequate store coverage.

Plan manpower efficiently during peak and off-peak hours.

Cash & Banking

Oversee all daily cash handling, reconciliation, and electronic payment processes.

Ensure accurate bank-in of sales and maintain proper petty cash management.

Enforce compliance with company financial control procedures.

Reporting

Prepare timely and accurate daily, weekly, and monthly sales and operational reports.

Provide insights and recommendations to senior management for continuous improvement.

Company's Benefits Provided

  • Annual Leave, Medical Leave

  • Maternity Leave

  • Medical Claim

  • EPF & SOCSO
  • Salary, Bonus, Commission

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