Outlet Retail Manager

16 hours ago

Butterworth, Penang, Malaysia Tally Sdn Bhd Full time

Job Scope

Sales and Targets

  • Achieve 100% store sales targets and monitor individual staff performance (personal, ATV, UPT).
  • Develop and implement sales strategies and in-store promotions to maximize revenue.
  • Analyze sales reports to identify trends and take corrective actions.

Team Leadership

  • Lead, coach, and motivate staff to achieve excellence in sales and service.
  • Provide regular training on product knowledge, sales techniques, and customer service.
  • Conduct performance appraisals, identify training needs, and develop improvement plans.

Sales and Revenue Growth

  • Set clear sales goals for the team and track performance regularly.
  • Drive upselling, cross-selling, and customer engagement initiatives.
  • Implement strategies to enhance repeat business and customer loyalty.

Product Knowledge and Training

  • Stay updated on all brand/product updates, features, and benefits.
  • Ensure staff have strong product knowledge and can deliver expert consultations.
  • Organize product knowledge workshops and refresher training sessions.

Inventory Management

  • Oversee stock control, ordering, receiving, and replenishment processes.
  • Maintain accurate stock levels to prevent shortages, overstocking, or shrinkage.
  • Ensure proper stock display, rotation, and merchandising standards.

Staff Scheduling

  • Prepare and manage staff duty rosters to ensure adequate store coverage.
  • Plan manpower efficiently during peak and off-peak hours.

Cash and Banking

  • Oversee daily cash handling, reconciliation, and electronic payment processes.
  • Ensure accurate bank-in of sales and maintain proper petty cash management.
  • Enforce compliance with company financial control procedures.

Reporting

  • Prepare timely and accurate daily, weekly, and monthly sales and operational reports.
  • Provide insights and recommendations to senior management for continuous improvement.

Requirement

  • Diploma/Degree in Business, Retail Management, or related field (preferred but not mandatory).
  • Minimum 3–5 years of retail management experience, preferably in beauty, cosmetics, or fashion.
  • Strong leadership skills with proven ability to manage, coach, and motivate teams.
  • Demonstrated success in achieving and exceeding sales targets.
  • Solid understanding of retail operations, including inventory control, cash handling, and reporting.
  • Ability to work under pressure, multitask, and adapt to fast-paced environments.
  • Flexible to work shifts, weekends, and public holidays.

Job Type: Full-time

Pay: Up to RM5,000.00 per month

Work Location: In person

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