Customer Support Agent

2 weeks ago


Johor Bahru, Johor, Malaysia eTeam Workforce Sdn. Bhd. (Malaysia) Full time 25,200 - 31,200 per year

Role : Customer Service : E-Hailing SG Market

Location : Medini Sentral, Johor Bahru

Language : Bahasa Melayu and English

Shift : 24/7 rotation shift

Salary: Basic RM 2,100 + Night Shift Allowance RM 300 + KPI Allowance RM 400

Annual Leave - 12 Days

Medical Leave - 14 Days

Job Scope :

  • Provides continuous helpdesk support via telephone, chat & email related to the product.
  • Employ high level of interpersonal & communication skills while solving customer's issues.
  • Conducts basic probing to determine the next action to customer's enquiries.
  • Exceeding customer expectations in terms of customer service and providing accurate information.
  • Working in a team to achieve the required KPI elements and SLA.
  • Good computer literacy.

Requirements :

  • 18 years old, completed with SPM, UEC, SKM 3, SVM 3 and IGCSE certificates.
  • SPM and Fresh Graduate are welcome to apply (Training fully provided)
  • Willing to work rotation shift
  • Fluent Bahasa Melayu and English

Job Type: Full-time

Pay: RM2,100.00 per month

Application Question(s):

  • Are you willing to work rotation shift?
  • When are you available to join if hired?

Language:

  • English (Preferred)
  • Bahasa Melayu (Preferred)

Work Location: In person



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