IT Support Assistant

11 hours ago

Malaysia AceTeam Full time


AceTeam Networks is committed to take IT beyond with our customers and pledge to be the best, while strengthening the focus towards becoming a people centric company and not just limiting to technologies.

We are looking for a IT Support Assistant who would like to grow with us, clearly defined by three things:

CommITted · Connected · Converged

As a IT Support Assistant, you will have a chance to:

  • Understand the overall Technical Support process and procedures
  • Attend to all customer calls and emails in a professional and courteous manner as well as providing advice and support in timely manner
  • Provide effective and timely resolution for all voice and non-voice interactions (phone, email, self-service tickets, chats, and voicemail) with customers
  • Analyze, diagnose, troubleshoot and identify solutions to resolve incidents, issues, and service requests
  • Document every incident and support request in the ticketing system and ensure the tickets are closed or escalated accordingly
  • Track tickets statuses and ensure SLA (Service Level Agreement) are observed
  • Standby for any ad-hoc technical support in rotation basis

We are looking for an individual with:

  • Minimum Diploma/Bachelor's Degree of Information Technology, Computer Science, Electronics or equivalent
  • At least 1 year of experience in IT Helpdesk Role
  • Willing to work on extra time, public holiday, or weekend when necessary
  • Possess understanding and technical ability in IT Networking, Security & Cloud Services
  • Exceptional attention to detail with good time management and organizational skills
  • High proficiency in spoken and written in English language and willing to work on rotational shift

Data Privacy Statement

We ensure that the data you submit to us remains confidential in compliance with Personal Data Protection Act (PDPA).

By clicking on "Apply", you agree to disclose your personal information and data (including sensitive personal data) in this form for the purpose of processing this application and all other purposes which are required in relation to this application.


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