Desktop Support Assistant Team Lead

Hi Good Day,

We are currently hiring for Desktop Support Assistant Team Lead/ Team Lead. Below is the job description for your kind perusal, Do let me know if you are keen with the role.

Position – Desktop Support Assistant Team Lead/ Team LeadMode of Employment : Direct contract with CTC – Yearly Renewable

Working location : Kuala Lumpur (may need to travel within Klang Valley occasionally)

Working hours : Normal business hours

Specific requirements:

• Experience at leading more than 10 engineers
• Experience at coordinating engineers nationwide
• A strong communicator
• People manager

Role Summary:

We are seeking a highly skilled and experienced Desktop Engineer to lead a team of engineers in providing advanced on-site technical support for hardware, software, printers, and networks. The ideal candidate will act as the final escalation point for complex issues, oversee project rollouts, mentor junior engineers, and ensure consistent compliance with Service Level Agreements (SLAs). This role requires strong leadership, technical expertise, and a customer-focused approach to deliver high-quality service and satisfaction.

Key Responsibilities:

1. On-site Technical Support:

2. Lead the team in resolving technical issues related to desktop hardware, applications, email, printers, and networks.

3. Act as the final escalation point for complex problems, ensuring timely and effective resolution.

4. Installation and Configuration:

5. Oversee the installation, configuration, and support of MS Windows OS, applications, and hardware setups.

6. Ensure adherence to best practices and company standards.

7. Break/Fix Troubleshooting:

8. Manage and resolve escalated technical issues with advanced troubleshooting and problem-solving expertise.

9. Moves, Adds, and Changes:

10. Supervise hardware/software updates, relocations, and changes to ensure smooth implementation with minimal disruptions.

11. Preventive Maintenance:

12. Lead proactive maintenance efforts to optimize system performance and prevent future issues.

13. Escalation Management:

14. Handle escalated issues, collaborating with senior management and external vendors as needed.

15. Team Leadership and Mentorship:

16. Provide day-to-day leadership to the field service team, mentoring junior engineers and fostering a collaborative work environment.

17. Project Rollouts and Installation:

18. Lead project rollouts and system installations, ensuring timely delivery and customer satisfaction.

19. SLA Compliance:

20. Ensure team performance consistently meets or exceeds SLA targets.

21. Monitor compliance and implement strategies to improve response and resolution times.

22. Team Development:

23. Promote continuous learning and encourage team members to pursue certifications and enhance technical skills.

24. Ad Hoc Responsibilities:

25. Perform other tasks as assigned by management to support team objectives and business needs.

Key Requirements:

• Experience at leading more than 10 engineers

• Experience at coordinating engineers nationwide

• Work experience of more than 7 years

• A strong communicator

• People manager

Key Competencies:

• Functional/Technical Skills

• Customer Focus

• Problem Solving

• Planning and Priority Setting

• Leadership and Mentorship

• Written and Verbal Communication

If you met above and If interested to apply:

Full Name (As per IC or Passport):

Total Years of working experience:

Relevant working experience:

Current Salary:

Basic Salary :

Allowance :

Expected Salary:

Notice Period:

The reason of leaving:

Marital Status:

Nationality:

Profile Summary:

Thanks & Best Regards,

Morleena Devasagayam

Talent Acquisition Group- Information Technology

JMA Global IT Solutions Sdn. Bhd.

Web:

Email:

Desk Number : Malaysia /76 -Ext No : )

Mobile Number :

Kuala Lumpur: Suite 33-2, Q Sentral, No. 2A, Jalan Stesen Sentral 2, Kuala Lumpur Sentral ,50470 -Kuala Lumpur Malaysia

Singapore, India.

Job Types: Full-time, Contract

Contract length: 12 months

Pay: RM7, RM8,000.00 per month

Benefits:

• Health insurance
• Maternity leave
• Opportunities for promotion
• Professional development

Education:

• Bachelor's (Preferred)

Experience:

• Leadership: 7 years (Preferred)

Work Location: In person