HelpDesk Support/Desktop Service Engineer

We are seeking for5 dedicated and enthusiastic IT Helpdesk L1 professionals to join our dynamic team on fixed term contract. As a first line of support, you will be instrumental in providing top-notch technical assistance to our clients and employees. This role is perfect for someone who has a passion for technology and a commitment to customer service. Your...

Job Description:   Provide technical service to end users, 1st level support and resolution for all information technology matters. Troubleshooting issues related to corporate devices, applications, phones and IT related peripherals. Manage Mac OS, Windows 10 & 11, Microsoft Office Applications, network connectivity, printer troubleshooting and other...

If you are looking to excel and make a difference, take a closer look at us…Job Brief:Supports the service delivery of the information and technology (IT) services and working with teamswithin Group Technology together with establishing relationships with staffs within the bank, otherentities within the group and external parties/vendors, to provide...

Role & Responsibilities:Assist customers in diagnosing faults remotely by employing effective troubleshooting and isolation methodologiesIdentify the cause of hardware / software faults and provide a solutionResolve issues via email, chat and phone, or by arranging onsite repair as appropriateEmploy exceptional end to end case management and ownership,...

MATTA is HIRINGWe're on the lookout for adynamic Junior IT Helpdeskto join our team. If you're someone who thrives on varied tasks, enjoys learning new technologies, and is looking for real growth opportunities—you just might love this roleYou'll be reporting directly toHead of Marketing, Brands and Communications, working closely with all departments to...

Requirements:Diploma or Degree in Information Technology, Computer Science, or related field.2-4 years of experience in IT Help Desk, Technical Support, or similar role.Hands-on experience with ITSM tools (e.g., ServiceNow, BMC Remedy, Jira Service Management).Strong knowledge of L1 & L1.5 troubleshooting — hardware, software, network, and user account...

Job ResponsibilitiesAct as single point of contact for users for all IT Incidents and Service Request.Dealing with incoming incidents in a professional, courteous manner over the phone and via email.Taking ownership of incidents and managing them in a logical and methodical manner.Correctly logging incident and service request, categorizing, prioritizing,...

Job DescriptionPurpose of Role:The key responsibility of the End User Support Engineer is to provide assistance for all users who have encountered problems with their desktop related items such as hardware, software, applications, printing, iPhones and telephones.To deliver user requests, these include the configuration, build and installation of hardware,...

Key ResponsibilitiesConfigure and deploy laptops, desktops, and peripherals with standardized images and security settingsProvide Level‑1 support for hardware, software, network, and VPN issuesManage user accounts, permissions, and access in Active Directory and other company systemsGuide new employees through system setup, email provisioning, and...

Experience: Minimum 3 yearsJob Type: Contract (Renewable basis)Client: Insurance IndustryKey Responsibilities:Provide L1 and 1.5 support for IT incidents and service requests via phone, email, or ticketing systems.Perform initial troubleshooting for hardware, software, and network-related issues.Escalate unresolved incidents to Level 2 teams in a timely...