Junior IT Helpdesk

2 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia Malaysian Association Of Tour And Travel Agents (MATTA) Full time 30,000 - 60,000 per year

MATTA is HIRING

We're on the lookout for a
dynamic Junior IT Helpdesk
to join our team. If you're someone who thrives on varied tasks, enjoys learning new technologies, and is looking for real growth opportunities—you just might love this role

You'll be reporting directly to
Head of Marketing, Brands and Communications
, working closely with all departments to ensure our IT systems and support run smoothly.

In this role, you will:

  • Act as the
    first point of contact
    for users for all IT incidents and service requests.
  • Assist in
    maintaining
    our
    upcoming mobile app
    (not developing it, but helping ensure smooth performance).
  • Provide basic support and management of
    AI tools
    and software that the company will be adopting.
  • Log, track, follow up, update, and monitor reported issues.
  • Manage user IDs, passwords, and security parameters.
  • Maintain and update antivirus tools, oversee firewall security, and ensure data protection compliance.
  • Safeguard company digital assets, devices, and business data.
  • Handle IT inventory—laptops, desktops, storage devices, and peripherals.
  • Coordinate with authorized service providers for repairs and replacements.

Requirement:

  • Possess a Degree in Engineering, Technology in Telecommunications, IT, or a related field, demonstrating your solid foundation in IT principles.
  • Some working knowledge of software engineering concepts.
  • At least 1 year experience in IT & Customer support environment, bringing valuable insights and expertise to our team.
  • Strong analytical skills

·       Strong analytical skills and a results-oriented mindset.

Technical Skills:

·      Basic understanding of
databases, networks, hardware
, system security, and backup/recovery protocols.

·      Familiarity with
Windows OS
,
Microsoft Office
, antivirus tools, and data backup solutions.

·      Knowledge of
software development principles
is a bonus, especially in understanding app architecture and functionality.

Ready for a new adventure?

Work here isn't just a job—it's a
journey
. You'll be part of a supportive team that's always innovating, exploring tech solutions, and having a bit of fun along the way. And as we grow, so will you.

Please note that due to the volume of applications, only shortlisted candidates will be notified.

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