Duty Manager

3 days ago


Malacca, Melaka, Malaysia FARAWIDE SDN Full time 25,000 - 40,000 per year

Position: Duty Manager (Front Office)

Location: Grand Swiss Bel hotel Melaka

Grand Swiss Bel Hotel Melaka is seeking a dedicated and professional individual to join our team as Duty Manager (Front Office). The ideal candidate will demonstrate strong leadership, excellent communication skills and a commitment to delivering exceptional guest service.

Responsibilities:

  • Supervise and oversee daily Front Office operations to ensure smooth and efficient service delivery.
  • Handle guest inquiries, feedback and complaints in a professional and timely manner.
  • Coordinate with all relevant departments to ensure seamless guest experiences.
  • Monitor staff performance and ensure adherence to hotel standards and policies.
  • Manage room inventory and handle VIP arrivals and special requests.
  • Support the Front Office Manager in staff training, coaching and motivation.
  • Ensure all Front Office procedures and service standards are properly implemented.

Requirements:

  • Diploma or Degree in Hospitality Management or related field.
  • Minimum 2 years of experience in a supervisory or managerial role within the Front Office department.
  • Strong leadership, communication and problem solving skills.
  • Knowledge of Front Office systems and hotel operations.
  • Willing to work on shifts, weekends and public holidays.

Job Types: Full-time, Permanent

Pay: RM2, RM2,700.00 per month

Benefits:

  • Flexible schedule
  • Free parking
  • Meal provided

Work Location: In person



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