Executive - Campus Central

2 days ago

Malaysia Management & Science University Full time 40,000 - 60,000 per year


JOB PURPOSE

The Executive, Campus Central is responsible to provide excellent customer service through a wide range of student and academic administration services to students, parents, and staff of the University/College and is accountable to the Manager/Assistant Manager of Campus Central.

AREAS OF RESPONSIBILITIES

  • Assist the Manager/Assistant Manager of Campus Central in managing Campus Central to ensure a broad range of quality student administrative services are provided to students and staff, resulting in consistent, innovative, and comprehensive services.
  • Act as first point of reference for, and manage student administration enquiries from students, staff, alumni, and members of the public, providing prompt and accurate responses.
  • Manage incoming requests and applications, organizing them on priority and urgency, undertaking follow-ups where necessary, ensuring timely processing in accordance with established timeline.
  • Undertake a range of administrative activities and liaise with other areas of the University/College, particularly Schools and external customers as required to support the delivery of excellent customer service across multiple channels including counter and online platforms.
  • Support effective communication with internal teams and external stakeholders regarding the status of requests and applications, providing updates and assisting with inquiries as needed.
  • Maintain accurate records and documentation related to requests and applications, ensuring completeness and compliance with internal procedures.
  • Actively engage in service performance management processes and contribute to the development and implementation of improvement initiatives.
  • Actively participate in staff development and training activities, as well as team discussions on the continuous improvement and development of services and procedures.

MINIMUM ACADEMIC / PROFESSIONAL QUALIFICATION

Degree in Business Administration, Psychology, Human Resource Management, or any related discipline.

RELATED EXPERIENCE

Fresh graduates or those with administrative working experience, preferably with a broad range of student services related functions in an educational institution.

COMPETENCIES (KNOWLEDGE, SKILLS & ABILITIES) 

  • Good understanding and ability to create an uplifting customer service culture.
  • Ability to work collaboratively in a team-based work environment.
  • Ability to communicate with customers, colleagues, and business contacts in a courteous and professional manner.
  • Solid grasp of the higher education system, policies, and regulations in Malaysia
  • Creative, resourceful and customer focused.
  • Possess a good command of English. The ability to converse in Mandarin will be an added advantage.
  • Good communication, report writing and presentation skills.
  • Good planning and coordinating skills.
  • Ability to perform consistently under the pressure of deadlines.
  • Knowledge of and skills in using computer software e.g. Microsoft software applications.
  • Ability to work independently in a fast-paced and challenging environment.

COMPETENCIES (BEHAVIOURAL)

  • Matured and self-motivated.
  • Dynamic with initiative.
  • Good team player.
  • Professional appearance and good working attitude.
  • Pro-active and results oriented with a drive to succeed and achieve goals.
  • People oriented with warm and cheerful personality.
  • A strong sense of responsibility.


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