Branch Supervisor

5 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia REVEILLON GROUP SDN. BHD. Full time

Job description:

Key Responsibilities:

Bar Operations Management:

  • Supervise and manage the daily operations of the bar, ensuring the smooth and efficient service of food and beverages.
  • Ensure that all drinks are prepared and served to the highest standards and meet the company's quality expectations.
  • Monitor bar inventory, ensuring the availability of necessary supplies and ingredients, and placing orders when required.
  • Ensure the bar is clean, organized, and well-stocked throughout service hours.

Team Leadership and Supervision:

  • Lead, train, and motivate bar staff, including bartenders and servers, to provide exceptional customer service.
  • Assign daily duties and ensure efficient distribution of tasks during peak and off-peak hours.
  • Provide guidance and support to staff in performing their roles effectively and resolving any challenges that arise.
  • Conduct regular training on cocktail preparation, customer service, and bar operations.

Customer Service Excellence:

  • Ensure guests receive prompt, courteous, and professional service at all times.
  • Address customer concerns, complaints, or feedback promptly and professionally, ensuring customer satisfaction.
  • Maintain a welcoming and friendly atmosphere in the bar, ensuring a positive customer experience.

Inventory and Stock Management:

  • Monitor and maintain appropriate stock levels of alcoholic and non-alcoholic beverages, glassware, and bar equipment.
  • Perform regular stock checks and assist with inventory control to minimize wastage and maintain cost efficiency.
  • Work with the management team to place orders for supplies and manage stock rotation.

Health and Safety Compliance:

  • Ensure compliance with all health, safety, and sanitation regulations, including alcohol service laws and food safety guidelines.
  • Ensure that all staff are trained on responsible alcohol service and adhere to local regulations regarding age restrictions and intoxication limits.
  • Maintain cleanliness in the bar area and ensure that it meets health and safety standards at all times.

Cash Handling and Reporting:

  • Oversee cash and credit card transactions, ensuring accuracy in billing and payments.
  • Ensure that the bar's POS (Point of Sale) system is properly used, and cash reconciliation is done at the end of shifts.
  • Prepare and submit daily reports on sales, inventory usage, and any issues or concerns that arise.

Event Support (If applicable):

  • Assist in the planning and execution of special events, promotions, or themed nights at the bar.
  • Coordinate with other departments to ensure the smooth running of events, including managing guest lists, special drink menus, and event logistics.

Job Type: Full-time

Pay: RM2, RM3,600.00 per month

Benefits:

  • Maternity leave
  • Meal provided
  • Opportunities for promotion
  • Parental leave
  • Professional development

Work Location: In person

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