Branch Supervisor

2 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia AAA Medical Networks Sdn Bhd Full time 60,000 - 120,000 per year

We are seeking a proactive, organized, and dynamic Branch Supervisor to oversee the daily operations of our aesthetic clinic. The ideal candidate will be responsible for ensuring smooth workflow, maintaining high standards of patient care, managing staff performance, and meeting sales targets. This role bridges leadership with hands-on involvement in clinic operations and customer experience.

Key Responsibilities:

1. Clinic Operations Management

  • Oversee day-to-day clinic operations, ensuring efficiency and compliance with SOPs.
  • Ensure clinic facilities, equipment, and inventory are maintained in optimal condition.
  • Manage staff schedules, patient appointments, and service flow to minimize waiting time.

2. Staff Supervision & Development

  • Lead, coach, and motivate clinic team including beauty consultants, therapists, and front desk staff.
  • Conduct regular team briefings and training to ensure consistent service quality and product knowledge.
  • Monitor staff performance, provide feedback, and support career development.

3. Customer Experience & Service Excellence

  • Ensure a professional, welcoming, and service-oriented environment for all patients.
  • Resolve patient concerns or complaints in a timely and empathetic manner.
  • Promote a patient-first culture and maintain high satisfaction levels.

4. Sales & Target Achievement

  • Drive clinic revenue by achieving monthly sales targets (products and treatments).
  • Monitor team performance against KPIs and provide guidance to improve results.
  • Support the marketing team in executing campaigns, promotions, and patient engagement strategies.

5. Reporting & Compliance

  • Prepare and submit regular reports on clinic performance, sales, inventory, and staff matters.
  • Ensure compliance with relevant health and safety standards and medical regulations.
  • Assist in audits and implement corrective actions as required.

Requirements:

  • Proven experience in a supervisory or managerial role, preferably in an aesthetic, beauty, or healthcare setting.
  • Strong leadership, organizational, and interpersonal skills.
  • Customer-centric attitude with excellent communication and problem-solving abilities.
  • Proficient in Microsoft Office and clinic management systems.
  • Ability to multitask and thrive in a fast-paced environment.
  • Minimum diploma in Business, Healthcare Management, or related field. Aesthetic-related qualifications are a plus.
  • Language: English, Malay, Chinese (advantage)

Working Hours:

  • 6-day work week including weekends (clinic-based rotation).
  • Must be flexible to accommodate peak clinic hours and promotional events.

Benefits:

  • Competitive salary and performance incentives
  • Staff treatment and product discounts
  • Training and professional development opportunities
  • Career advancement within a growing company

Job Types: Full-time, Internship

Pay: RM2, RM15,000.00 per month

Benefits:

  • Professional development

Experience:

  • Sales: 1 year (Preferred)

Work Location: In person

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