Customer Support

4 days ago


Penang, Malaysia advertex sdn bhd Full time
  • TAKE NOTE: *** Willing to work during weekends, public holiday and on rotational Night/Midnight Shift, allowance and Public Holiday rate will be provided***.

  • Provide technical support for applications/systems

  • Diagnose, troubleshoot and rectify reported problems
  • Over-the-phone diagnostics and troubleshooting
  • Manage customer complaints/requests
  • Liaise with service providers and IT Department
  • Convey problems/requests clearly to next level support/development team or suppliers
  • Respond to customer issue and inquiries by answering product and service question via what app, wechat, line, viber and skype.
  • Identify and resolve customer's problems and complaints by selecting the best solution.
  • Able to respond quickly to customers in a professional and polite manner.
  • To closely follow up with customers' complaints, ensuring customers satisfaction.

Job Qualification:

  • Candidate must possess at least Primary/Secondary School/SPM/"O" Level.
  • Preferable at least 1 year experience working as Customer Support.
  • Written and communication skill in English , Mand4rin and Bahasa Malaysia, additional language is an advantage.
  • Capability to handle multiple tasks and responsibilities.
  • Ability to work independently.
  • Possess problem resolution skills and escalation management skills.
  • IT / technology knowledge is an advantage.

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