Sales & Support Consultant

5 hours ago

Kuala Lumpur, Kuala Lumpur, Malaysia Hunters International Sdn Bhd Full time 80,000 - 120,000 per year

About Our Client:

Our client is a digital transformation and business process outsourcing company that helps companies improve operations, customer experiences, and efficiency through technologies like AI, automation, cloud engineering, and analytics.

Job Description:

We are seeking sales-driven, trilingual (English, Mandarin & Cantonese) Tech Support & Sales Consultant who can excel in both phone and chat channels, thrive in a high-performance, target-driven environment, and deliver exceptional customer experiences in multiple languages.

Job Responsibilities:

  • Responsible for answering, resolving customer issues, and upselling through chat within a growing customer base.
  • Identify and relate with various customer needs and scenarios.
  • Provide customers resolution/consultation with cutting-edge solutions in a friendly, confident and knowledgeable manner.
  • Remain updated in client and industry led processes, technology applications, utilities, and products.
  • Utilize various client-based tools and applications for customer management and servicing.
  • Transfer customers to appropriate departments when required.
  • Achieve individual performance targets, which may include metrics such as Customer Availability, Net Promoter Score, and daily sales.
  • Exhibit strong communication skills and excel at multitasking and prioritizing in a high-volume environment.
  • Conduct data entry, documentation, and case management.
  • Work and partner with others within a team-based environment.
  • Achieve and maintain required metrics and goals.

Job Requirements:

1. Communication Skills

  • Strong written & verbal communication in English, Mandarin and Cantonese.
  • High level of comprehension, conversation flow, and chat etiquette.
  • Typing speed: 45 WPM with 90% accuracy.
  • Language assessment score: 3.5 and above.

2. Technical Skills

  • Basic knowledge of CMS (WordPress/Joomla), PHP, MySQL.
  • Familiarity with DNS, TCP/IP, FTP, SSH, and common error resolution.
  • Proficiency in CRM tools and accurate data entry.

3. People & Sales Skills

  • Professional and courteous communication across cultures.
  • Ability to identify customer needs and offer appropriate solutions.
  • Skilled in handling objections, upselling, and cross-selling.
  • Strong ownership of customer interactions.

4. People & Sales Skills

  • Professional and courteous communication across cultures.
  • Ability to identify customer needs and offer appropriate solutions.
  • Skilled in handling objections, upselling, and cross-selling.
  • Strong ownership of customer interactions.

5. Other Skills

  • Good understanding of client policies, escalation processes, and order management.
  • Effective use of both internal and external systems/tools.
  • Minimum SPM or Diploma or Graduation Degree.

Remuneration:

MYR 3,800 (Basic Package)

Working Location:

Kuala Lumpur, Malaysia

Consultant in-charge:

Kah Wai | | WhatsApp text only)

  • Sales Consultant

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia MAC ADVISORY SDN BHD Full time 40,000 - 80,000 per year

    Company DescriptionMAC ADVISORY SDN BHD, headquartered in Kuchai Lama, Kuala Lumpur, is a dedicated outsourced financial advisory company. Specializing in banking and loan solutions, we collaborate with various banks and financial service providers to meet diverse financing needs, including debt consolidation, personal loans, SME loans, and credit card...

  • Sales Consultant

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Benten Construction Sdn Bhd Full time 60,000 - 120,000 per year

    What You'll Bring:Minimum 1 year experience in interior design or sales (design industry preferred)Genuine passion for design and creative problem-solving in interior spacesSelf-motivated with a proven track record of meeting sales targetsExceptional communication and customer service skillsProfessional attitude with strong attention to detailReliability and...

  • Sales & Support Consultant | Mandarin, Cantonese & English

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Tap Growth ai Full time 30,000 - 60,000 per year

    About Our ClientOur client is a digital transformation and business process outsourcing company that helps companies improve operations, customer experiences, and efficiency through technologies like AI, automation, cloud engineering, and analytics.Job DescriptionWe are seeking sales-driven,trilingual (English, Mandarin & Cantonese)Tech Support & Sales...

  • Sales Consultant

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Sportathlon (Malaysia) Sdn Bhd (Fitness First) Full time 48,000 per year

    Be part of something Greater. TogetherAt Evolution Wellness, we believe in the power of individuals achieving extraordinary things together. As a Sales Consultant, you're not just selling memberships – you're helping people start life-changing fitness journeys and creating a community where everyone feels welcome, supported, and motivated to thrive.Why...

  • Sales & Support Consultant | Mandarin, Cantonese & English

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Agensi Perkejaan Hunters Search Full time 38,000 per year

    About Our Client:Our client is a digital transformation and business process outsourcing company that helps companies improve operations, customer experiences, and efficiency through technologies like AI, automation, cloud engineering, and analytics.Job Description:We are seeking sales-driven, trilingual (English, Mandarin & Cantonese) Tech Support & Sales...

  • Sales & Support Consultant | Mandarin, Cantonese & English

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Hunters International Full time 3,800 - 7,600 per year

    About Our Client:Our client is a digital transformation and business process outsourcing company that helps companies improve operations, customer experiences, and efficiency through technologies like AI, automation, cloud engineering, and analytics.Job Description:We are seeking sales-driven, trilingual (English, Mandarin & Cantonese) Tech Support & Sales...

  • Sales Consultant

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia JEV Management & Trading Full time 40,000 - 70,000 per year

    ResponsibilityProactively identify and engage potential customers — homeowners, businesses, and property managers.Conduct on-site or virtual consultations to explain solar system solutions, benefits, and potential savings.Prepare quotations and proposals with support from the technical team.Follow up on leads and maintain strong, long-term customer...

  • Sales Consultant

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Peak Physique Health & Fitness Full time 13,400 - 54,000 per year

    The Sales Consultant is responsible for generating new sales leads, engaging prospective customers, and achieving monthly membership or product sales targets. This role focuses on providing excellent customer service, understanding client needs, and promoting the company's products or services to ensure customer satisfaction and long-term relationships.Key...

  • SAP Support Senior Consultant

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia cbs APAC Full time 90,000 - 120,000 per year

    Job description Company Overview: cbs APAC is a leading international consultancy headquartered in Heidelberg, Germany. We deliver high-end quality consulting and technology services to large industrial corporations that run SAP. For more information about our company, please visit our website at cbs APACJob Overview: We deliver high-end quality consulting...

  • Technical Support Consultant

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia SRG Asia Pacific Sdn. Bhd. Full time 48,000 - 60,000 per year

    DUTIES AND RESPONSIBILITIES:Sales Technical Support for Server and Storage ProductsL1.5 Server Technical Support :Responsibilities:Support 's on-site engineers with server and storage technical issues.Include technical diagnosis, solution consulting, and related services.Utilize telephone, email, and chat tools providedAdhere to the specified SLA for...