Technical Support Consultant
1 day ago
DUTIES AND RESPONSIBILITIES:
Sales Technical Support for Server and Storage Products
L1.5 Server Technical Support :
Responsibilities:
- Support 's on-site engineers with server and storage technical issues.
- Include technical diagnosis, solution consulting, and related services.
- Utilize telephone, email, and chat tools provided
- Adhere to the specified SLA for response and resolution times.
Requirements:
Communication Skills:
Excellent English communication skills for effective interactions with clients and team members via phone, email, and chat.
Technical Proficiency:
Basic troubleshooting experience with server and storage hardware and software.
Ability to resolve operational, configuration, and installation issues.
Experience and Education:
Bachelor's degree in computer science or a related field. For L1.5 support: Relevant experience with a focus on supporting on-site engineers.
Location : Plaza Sentral, Kl Sentral (Near with public transport)
Operation Hours : 7am-4pm, 1pm-10pm, 10pm-7pm (5 Working Days (Mon to Sunday) (24/7 Rotational Shift , 2 Days Off in a week)
Job Type: Full-time
Pay: RM4, RM5,000.00 per month
Benefits:
- Flexible schedule
- Maternity leave
- Opportunities for promotion
- Professional development
- Vision insurance
Experience:
- Technical Support: 3 years (Required)
Work Location: In person
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