Technical Support

1 day ago

Kuala Lumpur, Kuala Lumpur, Malaysia Razorpay Curlec Full time 60,000 - 120,000 per year

About Us

Razorpay is India's leading full-stack Payments and Banking Platform, powering the digital financial infrastructure for over 10 million businesses. Founded in 2015, Razorpay enables businesses to accept, process, and disburse payments with ease, while offering innovative products across Payments, Capital, and Banking. Backed by marquee investors like Sequoia Capital India, Tiger Global, and Y Combinator, Razorpay is transforming the way businesses manage money and scale sustainably.

As part of its international expansion strategy, Razorpay acquired Razorpay Curlec, a Kuala Lumpur-based full-stack payments solution, to establish a strong presence in Southeast Asia. Razorpay Curlec has since become an integral part of Razorpay's vision to simplify financial operations for businesses across the region. Building on this momentum, Razorpay is now expanding into Singapore, marking its next strategic step in the Southeast Asia growth journey.

About the Role

The Individual works directly with developers, clients and internal teams on post-integration issues to provide technical support, consulting and best practices. This individual will report to the person heading Technical Support of Business Engineering at Razorpay. This individual will ensure successful resolutions have been provided to our Merchants for the tickets/queries raised by them.

Location & Commitments

  • Permanent full time role based at our office - Kuala Lumpur (Mondays to Fridays)

Responsibilities

  • Addressing technical queries on APIs, and Plugins and complete Razorpay product suite.
  • Communicates technical issues to merchants and internal departments. The role will require discussing solutions with CXOs and highly competent tech teams.
  • Identifies irregularities in functionality and unexpected behaviours with Razorpay products and services.
  • Provide timely resolution to merchants and assist them with Level 2/3 support team with product knowledge and technical troubleshooting & Debugging skills.
  • Report Issues or bugs to Product /Software engineering teams by raising Jira and work towards a resolution with collaboration.
  • Capture issues in our CRM (FreshDesk), update progress on a regular basis and resolve issues of the merchant.
  • Act as an advocate for technical queries and expertise in terms of knowledge for Razorpay products, their implementations and usages.
  • Enhance the overall experience of our merchants by providing support for technical issues without redirecting them to the developers.
  • May travel to client sites in order to resolve extremely complex customer and integration issues.

Requirements

  • 2-3 years of experience, in Technical support, data analytics or similar domains
  • Bachelor's or Master's degree in Computer Science, Information Technology, or related fields.
  • Knowledge of at least one frontend (HTML/CSS/JS/Angular/Flutter/React Native) and server-side technologies (Java/C++/Python/Go)
  • To explain complex information in simple, clear terms to a non-IT personnel.
  • Ability to deal with complex issues and bring it to closure with least dependency.
  • Logical thinker with good analytical and problem-solving skills.
  • Good to have up-to-date technical knowledge in the payment gateway domain.
  • Ability for in-depth understanding of multiple products and processes.
  • Good interpersonal skills coupled with quick decision making while advising the client or Sales team.
  • Mandarin speaking skills is a must

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