Technical Support

1 day ago

Kuala Lumpur, Kuala Lumpur, Malaysia ASUSTek Computer Malaysia Sdn Bhd Full time 40,000 - 60,000 per year

Responsibilities:

  • Complete technical tasks, assignments and provide technical solution to service centre via ticketing system within SLA.
  • Track ticket status and make sure no missing SLA (service level agreement).
  • To prepare daily and detailed technical support report
  • Carry out a regular review of product performance / repair / returns data
  • Updating daily and weekly status reports when required to supervisor or manager in a timely manner.
  • Capable to perform technical diagnosis fault findings.
  • Able to contribute to root cause analysis, rectification process and solutions
  • Able to do site visit and gather information to assist technical team to prepare solution and proposal
  • Develop training material and deliver courses to Authorized Service Centre, Call Centre agent and Enterprise Customer technical staff
  • Close liaison with Authorized Service Partner to ensure consistent understanding of technical issues and communicate the commercial impact to key stakeholder.
  • Execute ad-hoc strategic initiative as and when required by management.

Requirements:

  • Candidate must possess at least a Diploma in Engineering (Computer/Telecommunication), Computer Science/Information Technology, Mathematics, Science & Technology or equivalent.
  • At least two (2) years of working experience in the related field.
  • Able to work well in a fast-paced environment, excellent problem solving skills and take initiative in leading change to improve customer satisfaction.
  • Fast learner who is pleasant, patient and self-disciplined.
  • Good command of spoken and written English.

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