Technical Support

1 day ago

Kuala Lumpur, Kuala Lumpur, Malaysia HCLTech Full time 40,000 - 60,000 per year

Role and Responsibilities:

  • Provide phone/email consultation to independently debug product problems reported by customer.
  • Provides support on a worldwide basis. (Customers from Korea)
  • Provide technical support to customers for technologies, products, and/or solutions.
  • Typically, be responsible for resolving moderately and complex technical problems, depending on the customers' need.
  • You will simulate technical problems in lab environment.
  • You will share his/her knowledge with other people in writing technical documents and enlarge the knowledge database.
  • You will work closely with colleagues to achieve common goals.
  • The engineer will strive to technical perfection and expertise.
  • You will demonstrate an aptitude and appetite for learning new technologies, evidenced by the ability to expand upon core knowledge.

Qualifications

  • Language Proficiency:
    Native or near-native proficiency in
    Korean
    (both written and spoken as will be supporting clients from the respective country) Proficiency in English is also required.
  • Education:
    Degree / Diploma in any field - preferably in technology, Engineering Technology, Computer Engineering.
  • Fresh Graduate or candidates with less than 3 years of working experience will be considered for this position
  • Experience and knowledge of Industry standard Routing protocols.
  • Fluency in English. Excellent written and verbal skills is required to be successful in this role.
  • Team player. Ability to work in collaborative way to achieve end results.
  • Previous experience in Support Role will be added advantage.
  • Good to have networking knowledge (CCNA, CCNP), not compulsory

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