Technical Support Engineer/IT Support

1 day ago

Kuala Lumpur, Kuala Lumpur, Malaysia Bread Manufacturing Full time 40,000 - 80,000 per year

Role : Technical Support Engineer/IT Support - SCCM

Location : KL Sentral, Kuala Lumpur

Permanent Role

Qualification :

Experiences: at least 3 years SCCM (if possible)

Skillset Keyword: SCCM or WSUS / Window Server / SQL

Buyout: Subject to approval. It's advisable to look for only 1-2 months notice period

Case Handling: cases

Communication Tool:Phone Support & Email (Teams Chat)

KPI Allowance : Up to RM600 per month.

Working Days : Mon – Friday 9am – 6pm no weekend work

Job Descriptions :

 Provide technical leadership and consultancy to enterprise customers.

 Deliver proactive services to optimize systems, prevent issues, and drive digital

transformation.

 Troubleshoot and resolve critical technical problems.

 Build strong customer relationships and represent client with excellence.

 Deliver trainings, presentations, and documentation to enhance customer

capabilities

What We're Looking For:

 Strong experience engaging directly with enterprise customers.

 Excellent troubleshooting, communication, and presentation skills.

 At least SPM with 3 years relevant experiences.

 Good understanding with ITIL/Service Management knowledge.

 Ability to balance technical expertise with business acumen.

 Adaptability to change and strong teamwork skills.

 Fluent in Mandarin and English due to market serving is bilingual

Technical Expertise Required:

 Networking / SQL Database

 SCCM/Configuration Manager (SME level, last 3 years): Application management, OS

deployment, driver/software updates, compliance, endpoint protection,

infrastructure design/admin, security & upgrades.

 Windows 10: Provisioning, servicing, Windows-as-a-Service with ConfigMgr.

 Window Server

 Active Directory: Sites & Services, Group Policy, Certificate Services.

 Office 2016/Microsoft 365: Deployment & servicing.

 Intune & Cloud/Hybrid Solutions: Co-management, Autopilot, Cloud Management

Gateway, Endpoint Analytics

Fast Response Ms Alyana

Job Types: Full-time, Contract

Contract length: 24 months

Pay: RM5, RM10,000.00 per month

Work Location: In person

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