Service Relationship Manager

2 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia UOB Full time 80,000 - 120,000 per year

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

Job Description

Job Summary: Business Engagement Managers are responsible for establishing and maintaining strong relationships with customers by understanding their business needs, identifying opportunities to grow their business through UOB's suite of products and services, as well as developing strategies to enhance customer profitability and managing risks.  

Job Responsibilities: 

Customer Engagement & Relationship Building

  • Proactively reach out to customers to understand their financial needs and preferences.

  • Build rapport and maintain strong relationships to encourage repeat business and referrals.

Product Promotion & Advisory

  • Promote relevant banking products and services (e.g., remittance solutions, FX offerings, investment options).

  • Provide advisory support to help customers choose suitable products based on their transaction patterns and goals.
     

Lead Generation & Conversion

  • Identify potential sales opportunities through outbound calls and customer interactions.

  • Convert leads into successful product uptake or service utilization.
     

Customer Education

  • Educate customers on product features, benefits, and usage procedures.

  • Clarify regulatory requirements and documentation needed for specific services (e.g., investment abroad, third-party payments).
     

Sales Reporting & Performance Tracking

  • Track daily, weekly, and monthly sales activities and outcomes.

  • Report performance metrics and contribute to team targets.

Collaboration with Business Units

  • Coordinate with Relationship Managers (RM) and product teams to support customer onboarding and product fulfillment.

Share customer feedback and insights to improve product offerings and service delivery.

Job Requirements:

Bachelor's degree in Accountancy, Banking, Economics, Finance, Commerce, Engineering, Mathematics, Statistics, Actuarial Science, Computer Science, Information Technology, Law or equivalent.
Good command of written English and Bahasa Malaysia.
Strong interpersonal and communication skills.
Independent, confident and professional demeanor.
Strategic thinker with excellent organizational and problem solving skills.
Ability to work under pressure and tight deadlines.
Knowledge in banking operations will be added advantage.

Additional Requirements

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

Apply now and make a Difference

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