Head of Operations

At Base, we believe the world doesn't need more of the same.

It needs
bolder
ideas, braver execution, and experiences that feel different.

We exist to challenge the status quo - to rethink how things are done, build with intention, and create products and moments people remember.

We move fast, learn faster, and value
progress over perfection.

We solve the right problems - the ones that
improve lives and spark joy.

We design for connection, conversation, and delight.

We trust first, act with curiosity, and back our thinking with action.

We are
overthinkers who get things done.

Dreamers who execute.

Builders who care.

Because the world moves forward only when someone dares to question it.

If you resonate with the statement above, Hello. Let's see if this job is for you.

You have hustle in your bones and systems in your brain.

You are the kind of person who sees a problem, runs toward it, and fixes it without waiting for permission.

This role is not just operations. It is
ownership
.

It is taking messy situations and turning them into clarity, momentum, and a smooth, unforgettable Base experience, both front of house and behind the scenes.

If your love language is
"getting sh*t done"
, if your default mode is action, and if you thrive when leading people and executing ideas into reality, read on.

Works Directly with the Founders: Ian and Adrian

Responsibilities

Lead the Crew

• Hire, train, mentor, and schedule an A-team of operations and maintenance rockstars
• Build a strong, fun, feedback-first culture that respects high standards
• Lead from the front - earn your team's respect through clarity, consistency, and presence
• Keep payroll and labor compliance tight (we follow rules, just cooler ones)
• Solve Problems Independently

Take ownership of issues the moment they appear, whether operational, people-related, or customer-facing

• Make fast, informed decisions without needing hand-holding
• Turn recurring problems into systems, not band-aids
• Always be two steps ahead - anticipate rather than react
• Special Projects (Innovation and Execution)
• Work directly with the founders on creative projects that push boundaries
• Turn raw ideas into actionable plans, timelines, and outcomes
• Execute experiments, from digital tools to community-driven initiatives
• No two projects are the same, but every one will stretch your creativity, speed, and ownership

Build Community

• Lead customer service with heart - listen, solve, connect
• Turn complaints into high-fives and first-timers into loyal fans
• Set the tone: warm, welcoming, and a little bit wow
• Understand what makes people come back, and deepen that magic

Club Operations

• Maintain the highest standards of cleanliness, safety, and facility upkeep
• Ensure equipment, lights, courts, and spaces are always ready
• If something breaks, you fix it fast
• Build checklists, routines, and systems that make Base run like a machine

Track the Finance

• Manage day-to-day financial operations: payments, expenses, budgeting
• Track revenue, control costs, and keep things lean
• Report key numbers to the management team with clarity and insight
• Spot inefficiencies and eliminate waste proactively

Bring the Vibes (Events and Programs)

• Dream up and roll out events, socials, leagues, tournaments
• Innovate with new programs that keep Base fresh and exciting
• Work with the team to execute flawlessly - ideas mean nothing if they do not launch
• Always one step ahead, always raising the bar

Who We Are Looking For

• You have managed teams and physical spaces before - gyms, clubs, sports facilities, F&B, retail, hospitality
• You are not afraid of spreadsheets or sweat
• You make decisions confidently and take responsibility for outcomes
• You communicate clearly, kindly, and honestly
• You earn respect, not demand it, by leading through action
• You are comfortable working nights and weekends - that is when the magic happens

Bonus: you know your way around a pickleball or padel court (or want to learn)

You believe in building something bigger than a job - a movement, a community, a home for players