Customer Care Executive, MYSG

2 weeks ago

Petaling Jaya, Selangor, Malaysia RS Components Sdn Bhd (Malaysia) Full time 30,000 - 60,000 per year

Location: Mutiara Damansara

Working Arrangement: Hybrid (3 days WFH, 2 days in office)

About The Role

The Customer Care Executive is responsible for delivering effortless customer experience by ensuring all customer requirements are completely met through proactive communication, high quality and being customer focused. To contribute in achieving the company sales objectives through value added activities for both Singapore and Malaysia market.

Key Responsibilities

  • Deliver exceptional customer service via all channels with the goal of ensuring that customer order and enquiry needs are met while maintaining service level agreements.
  • Provide effortless customer experience by proactively communicating to the customers on any updates or changes on their orders / enquiries in a professional and courteous manner.
  • Contribute to the sales targets by working closely with sales and performing high level of value added activities set out by the business.
  • Comply with all company procedures and policies including Code of Conduct, EH&S.
  • Identify potential customer needs / opportunities to grow business by providing high human touch.
  • Minimise escalation of complaints and ensure high customer satisfaction by working with the stakeholders within the end to end process.
  • Proactively contribute to the ongoing development of the business processes and policies by using continuous improvement methodologies.
  • Work with and support our customer service team to maintain and support customer expectations.
  • Responsible for maintaining and updating customer information in SAP.

Requirements

  • Intermediate Microsoft skills in Microsoft Office
  • At least 2 years of customer service experience
  • Excellent communication skills both verbal and written
  • Excellent interpersonal skills "approachable, positive, motivated, go-getter attitude"
  • Appreciation and interest in providing exceptional customer service

At RS we've been solving engineering problems for over 80 years: big ones, small ones, easy and difficult ones. We turn the 'what ifs' into the 'why nots', turning customer challenges into achievements. ​

Across the industrial design, manufacturing and maintenance worlds, we're the digital destination for product and service solutions to help our customers with the maintenance, repair and operation of their businesses.

Together, we have one purpose: To make amazing happen for a better world – and have fun doing it. ​It won't always be easy, but we'll make every day better. It's in the DNA of our people to do the right thing and deliver brilliant results. We'll invest in your development and wellbeing – because building a more diverse and inclusive culture, being ethical, responsible and committed to our Environment, Social and Governance (ESG) action plan is at the heart of everything we do. ​

Join [500 colleagues in Germany and] over 7,000 colleagues worldwide. Together, we can make great things happen. Aim for amazing and beyond.

  • Customer Care Executive

    1 day ago

    Petaling Jaya, Selangor, Malaysia Talreso Consultancy & Advisory Sdn. Bhd. Full time 20,000 - 40,000 per year

    As a Customer Care Executive, the employee will serve as a liaison to provide product and service information, and resolve any issues that customers may encounter with accuracy and efficiency.Key Responsibilities:Uphold service standards by responding effectively to customer inquiries, managing challenging situations/customers, and ensuring prompt turnaround...

  • Business Executive, Critical Care

    1 day ago

    Petaling Jaya, Selangor, Malaysia Fresenius Medical Care Full time 80,000 - 120,000 per year

    Responsibilities:Promotes and sells medical equipment, consumable for CRRT (Acute) products to government and private sectors, able to develop long term business relationship with existing and potential clients. Responsible for establishing and maintaining a good & healthy business relationship with clientele all times and provide a professional &...

  • Customer Care Manager

    2 weeks ago

    Petaling Jaya, Selangor, Malaysia Private Advertiser Full time 90,000 - 120,000 per year

    Position OverviewWe are a dynamic new start-up seeking an experienced Customer Care Manager to lead, and scale our customer support operations. This role is critical in building the call centre from the ground up — including technology selection, process creation, recruitment, training, and performance management. The ideal candidate has hands-on...

  • Customer Care Officer

    2 weeks ago

    Petaling Jaya, Selangor, Malaysia Hire Lokal Enterprise Full time 42,000 per year

    Customer Care Officer Job DescriptionWe are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience...

  • Customer Care Representative

    2 weeks ago

    Petaling Jaya, Selangor, Malaysia verinon Full time 36,000 - 72,000 per year

    Position: Customer Care Representative (Nurse)Job Type: Full-timeShift Type: Rotational basis (10 hours per shift)Standard Job ResponsibilitiesManage customer requests via phone, email, and various digital platforms, including general inquiries, policy benefits, claims, travel inconveniences, and other related queries.Plan, coordinate, and deliver services...

  • Customer Care Officer

    1 day ago

    Petaling Jaya, Selangor, Malaysia TP Full time 40,000 - 60,000 per year

    ACustomer Care Officer's primary responsibility is to provide excellent customer support, addressing inquiries, resolving issues, and ensuring customer satisfaction through various communication channels.Responsibilities:Responding to customer questions about products, services, orders, and billing through phone, email, chat, or in-person...

  • Business Executive, PD

    1 day ago

    Petaling Jaya, Selangor, Malaysia Fresenius Medical Care Full time 6,000,000 - 8,000,000 per year

    Our CompanyAt Fresenius Medical Care, we are global leaders in renal care and lifesaving innovation. Our mission is clear: to create a future worth living for patients worldwide, every day. With our pioneering products and therapies, we support people living with kidney disease — improving outcomes and enhancing quality of life for millions.As part of our...

  • Customer Care Specialist

    1 day ago

    Petaling Jaya, Selangor, Malaysia DOCTOR ANYWHERE OPERATIONS PTE. LTD. Full time 14,400 - 180,000 per year

    About the teamDoctor Anywhere's Operations team is a crucial part of the company. We ensure the day-to-day excellence of our TPA business, virtual and in-person clinical services, resolving operational issues in a timely manner and providing the best customer experience possible. We ensure that our customers remain our top priority.About the roleWe are...

  • Customer Service

    1 day ago

    Petaling Jaya, Selangor, Malaysia One Mobile Care Sdn Bhd Full time 30,000 - 60,000 per year

    Job description:Job Title: Customer Service ExecutiveCompany: One Mobile Care Sdn. Bhd. (Samsung Authorized Service Center) – Sunway Pyramid, Petaling Jaya.Job OverviewWe are looking for a friendly, customer-oriented individual to join our team as a Customer Service Executive at Sunway Pyramid, Petaling Jaya. You will be the first point of contact for...

  • Customer Care Analyst I

    1 day ago

    Petaling Jaya, Selangor, Malaysia Kimberly-Clark Full time 60,000 - 80,000 per year

    Customer Care Analyst I (12 Months Contract) - (Global Business Services)Job DescriptionCustomer Care Analyst I - (Global Business Services)Your Job You're not the person who will settle for just any role. Neither are we. Because we're out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a...