Learning & Development Manager

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia Mayfair Wellness Sdn Bhd Full time 90,000 - 120,000 per year
Key Responsibilities

Learning Strategy & Framework


• Design and lead an organization-wide learning and development strategy aligned with our brand transformation.


• Establish clear learning pathways for HQ teams, outlet consultants, therapists, and managers — ensuring growth in both skills and mindset.


• Partner with leadership to align L&D initiatives with business goals, customer experience standards, and cultural values.

Program Design & Content Development


• Create and curate impactful learning content covering wellness knowledge, customer experience, product education, sales excellence, and leadership development.


• Develop blended learning programs that integrate in-person workshops, e-learning, microlearning, and coaching.


• Ensure all materials reflect Mayfair's tone, philosophy, and brand purpose.

Implementation & Delivery


• Collaborate with Area Managers and Outlet Leaders to deploy and localize training plans across regions.


• Build and mentor an internal trainer network to deliver consistent, high-quality learning experiences.


• Track and measure learning outcomes using KPIs, behavioral indicators, and performance improvements.

Digital Learning & Innovation


• Utilize and manage digital learning tools and platforms (e.g., LMS, Notion, Canva, Zoom) for scalable training delivery.


• Introduce AI-enabled or gamified learning tools to boost engagement, retention, and learner motivation.


• Drive a culture of continuous learning and feedback through creative, tech-savvy initiatives.

⸻

Requirements


• Minimum 5 years of experience in Learning & Development, Training, or Organizational Development, preferably in multi-site service industries (beauty, retail, wellness, hospitality, or healthcare).


• Proven experience in designing and implementing L&D frameworks across diverse teams.


• Strong instructional design, facilitation, and communication skills.


• Confident in using digital tools to create and deliver modern learning experiences.


• Deep passion for people development, transformation, and collaborative growth.


• Fluent in English; proficiency in Mandarin or Malay is an advantage.

⸻

What We Offer


• A mission-driven environment at the forefront of preventive and regenerative wellness.


• Opportunities to shape the learning culture across a growing, forward-looking organization.


• Supportive leadership and career growth within a purpose-led company.


• Wellness benefits and access to continuous professional learning.

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