General Manager

1 week ago

Kajang, Selangor, Malaysia Skyline Catering SDN BHD Full time 60,000 - 90,000 per year

Strategic Planning & Execution

  • Develop and implement business strategies to achieve company's overall goals. (e.g. revenue growth, store expansion, market share improvement)
  • Identify new business opportunities, potential locations, and market expansion strategies.
  • Connect with parties in China to ensure smooth coordination in sourcing, product development and operational support.

Operational Management

  • Oversee daily F&B operations of all outlets to ensure high standards of food quality, service, hygiene, and customer satisfaction.
  • Analyse key metrics (e.g., table turnover rate, average transaction value, sales per square foot) to develop optimization strategies.
  • Monitor industry trends and competitors to maintain a competitive edge.

Financial Management

  • Manage the outlet's Profit & Loss (P&L) statement, aiming to meet or exceed budgeted sales targets and control costs effectively.
  • Monitor and manage food cost percentage with a strong focus on portion control, waste reduction, and accurate ordering.
  • Control manpower cost percentage through effective scheduling, productivity monitoring, and management of overtime.

Team Leadership & Development

  • Lead, train, and motivate management teams to achieve performance targets and uphold the company's values.
  • Foster a culture of accountability, professionalism, and high performance.
  • Conduct regular performance reviews, provide constructive feedback, and identify training and development needs for staff.

Quality & Compliance

  • Ensure adherence to company quality standards across all outlets.
  • Conduct regular inspections to verify compliance with food safety, hygiene, and operational SOPs.
  • Stay updated on regulatory requirements and ensure all licenses and permits are valid.

Requirements

  • Bachelor's degree in Hospitality Management/Business or equivalent.
  • Minimum 8 years F&B management experience, preferably in multi-outlet operations.
  • Proven track record in business growth and operational management.
  • Significant experience with Chinese cuisine and/or seafood operations is highly desirable.
  • Excellent leadership, communication, and interpersonal skills.
  • Fluent in English and Mandarin.
  • Ability to travel between outlets and work flexible hours, including weekends and public holidays as required.

"We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients."

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