KYC Due Diligence Manager

At Citi, we get to connect millions of people across hundreds of cities and countries every day.  And we've been doing it for more than 200 years.  We do this through our unparalleled global network.  We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.

We're currently looking for a high caliber professional to join our team as KYC Due Diligence Manager - Hybrid (Internal Job Title: Compl Bus Control Sr Spvsr - C11) based in KL, Malaysia.  Being part of our team means that we'll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. 

For instance:

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
• We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That's why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.
• We empower our employees to manage their financial well-being and help them plan for the future.
• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
• We have a variety of programs that help employees balance their work and life, including generous paid time off packages.
• We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world.

In this role, you're expected to:

• Assist Citi on KYC efforts in accordance to the CBSU AML KYC Ops procedures
• Perform KYC, transactions and product usage reviews and ensure documentation comply with local regulation and Citi standards KYC reviews (Scheduled & Unscheduled Reviews for Client types across varied risk classes) including monitoring and tracking of KYC records, assisting with the development and execution of action plan for expiring records, and ensuring records are not past due
• Determining if the accounts are in scope
• Client Identification, Verification and Screening
• Information such as customer's address, employment (including employer), connectivity to PEP/SPF (Sanctions Screening), will be validated and confirmed. These will be validated based on existing information available or through approved third party sites. Based on the results, enhanced due diligence checks will be performed which include negative news and social media checks
• Partner with internal units to ensure adequate due diligence process is carried out for customer accounts and documentation reviews
• Send the requests to Outreach/RM for accounts where information is required to complete the review
• Any suspicious product usage from AML perspective gets highlighted to senior management for further reviews promptly
• Ensure to maintain quality standards (90% and above) for the KYC reviews undertaken
• Ensure any tech issue/procedural clarifications gets highlighted to managers for further review and guidance
• Ensure to get Quality Control (QC) review done on files prior to submission and respond/correct any discrepancies identified during QC reviews
• Generation of metrics per local, regional and global requirements on defined frequencies.
• Acts with integrity, respect and holds accountability.
• Negotiate solutions and acts as a liaison with internal and external clients
• Acts as a consultant to the businesses regarding processes & controls
• Coordinates and assists with onsite reviews and drives corrective actions.
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.

As a successful candidate, you'd ideally have the following skills and exposure:

• 5 - 8 years relevant experience in KYC/AML/Due Diligence or has banking experience is preferred
• Knowledge of AML/KYC policies including bank systems, applications and due diligence processes
• Subject Matter Expert
• Strong analytical and comprehension skills with the ability to analyze and document large amounts of data
• Strong documentation skills to clearly articulate disposition
• Adherence to controls and compliance standards
• Detailed, well-organized, self-starter and capable of working under minimum supervision
• Able to multitask and meet deadlines in a high-pressure environment
• Effective verbal and written communication skills
• Strong interpersonal skills and results-oriented team player

Education:

• Bachelor's degree/University degree or equivalent experience

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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