Call Centre Agent

2 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia Kuala Lumpur Pavilion Sdn Bhd Full time 20,000 - 30,000 per year

Key Responsibilities:

  • Respond to queries or requests from tenants, contractors via incoming phone calls and emails
  • Co-ordinate and process work order applications from tenants, contractors on Yardi system as well as distribute work permits after approval by the Management to relevant departments
  • Receive and log incident, defects, complaints and escalate to respective departments via Yardi system
  • Track service performance and delivery, provide work order progress and status reports to Management
  • Prepare and submit various reports as required by the manager

Requirements

  • Candidate must possess minimum SPM or equivalent certificate
  • Minimum one (1) year relevant experience in a help desk or customer service support environment
  • Good communication skills with a customer-oriented approach
  • Experience using Yardi system will be an added advantage
  • Willing to work on shifts, weekends and public holidays

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