Customer Experience Admin Executive

23 hours ago

Petaling Jaya, Selangor, Malaysia FujiaireGlobal Sdn Bhd Full time

Roles & Responsibilities:

  1. Respond promptly to customer inquiries via various communication channels like phone, WhatApps, and email.
  2. Investigate and resolve customer issues, striving to achieve first-contact resolution whenever possible.
  3. Collaborate with relevant departments to resolve complex problems and ensure timely solutions.
  4. Maintain accurate and organized installer records, interaction logs, and documentation.
  5. Input and update the installer's information in the system.
  6. Generate reports and analytics on customer interactions, feedback, and trends to identify areas for improvement.
  7. Communicate effectively with installers, team members, and other departments to ensure seamless information low.
  8. Collect and document customer feedback, suggestions, and complaints to help improve products and services.
  9. Identify process inefficiencies and propose improvements to enhance the overall customer service experience.
  10. Contribute to the development and enhancement of customer service policies and procedures.
  11. Adhere to company standards, guidelines, and best practices in customer service.
  12. Prioritize tasks and assignments to ensure timely completion of projects and deadlines.

  13. Provide support to team members by managing their administrative tasks when

    necessary.

Qualification:

  1. Diploma or equivalent; an associate's or bachelor's degree is a plus.

  2. Proven experience in customer service, administrative support, or a related field.

  3. Excellent communication skills, both written and verbal.

  4. Strong problem-solving abilities and a customer-focused mindset.

  5. Proficiency in using MS Office (Word, Excel), and other relevant tools.

  6. Ability to multitask, prioritize, and work under pressure in a fast-paced environment.

  7. Attention to detail and accuracy in data entry and documentation.

  8. Empathy, patience, and a positive attitude when dealing with customers.

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