Customer Experience Specialist

3 days ago

Petaling Jaya, Selangor, Malaysia Verdant Solar Full time

Company Description

Verdant Solar is a leading solar energy provider in Malaysia, specializing in delivering premium solar panels, inverters, and batteries to meet the growing shift towards renewable energy. With over 2,000 completed projects and 3,000 satisfied customers, we tailor innovative solar energy solutions for residential and commercial clients. Our comprehensive services include expert consultation, custom system design, and professional installation, ensuring a smooth transition to clean energy. Committed to sustainability, our solar systems offer significant electricity bill savings while reducing carbon emissions. Verdant Solar is dedicated to offering reliable solar solutions at competitive prices with unmatched customer service.

Key Responsibilities:

● Customer Journey Understanding and Consultation: Accurately comprehend the customer journey and provide consultative advice on solar products and services, effectively communicating benefits and intricacies.

● Document Management and Compliance: Ensure timely and accurate collection of documents for SEDA applications and maintain comprehensive logs of all customer interactions, transactions, feedback, and resolutions.

● Customer Support and Feedback Analysis: Facilitate post-service support, coordinate installations, and handle customer concerns swiftly, ensuring smooth communication between customers and technical teams. Collaborate with sales, technical, and other teams to ensure seamless customer transitions and

analyze feedback to improve the overall customer journey.

● Upselling Opportunities and Campaign Execution: Identify opportunities for upselling or cross-selling based on customer needs, execute campaigns to enhance the customer experience, and stay updated on solar technology, government policies, and company products.

Job Requirements:

● Effective Communication and Interpersonal Skills: Possess strong interpersonal and communication skills, ensuring clarity and effectiveness in interactions with customers and team members.

● Stress Management and Conflict Resolution: Ability to handle stressful situations and resolve conflicts efficiently, maintaining professionalism and composure.

● Solar Energy Industry Knowledge: Demonstrated understanding of solar energy systems, products, and the overall industry landscape.

● Customer-Centric Approach and Language Proficiency: Exhibit a strong commitment to delivering exceptional customer service, with a desire to add value and mirror customers' language and tone. Preferably proficient in Bahasa Melayu, English, and Mandarin for effective communication with a diverse customer base.

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