Service Advisor

7 days ago


Ara Damansara Selangor, Malaysia Sime Darby Swedish Auto Sdn Bhd Full time

Receiving and Advising Customers

  • Receive/assist customers with planned appointments and/or walk ins.
  • Ensure customer and vehicle records are updated and accurate.
  • Establish an agreed fixed time of completion of the work to be carried out.

Daily control sheet/list

  • Maintain an accurate record of all work checked in for the day to be followed up on including carry forward vehicles.

Repair Order Monitoring

  • Ensure all customers are kept well informed of the progress of their vehicles.
  • Ensure that all additional work required is communicated to the customer and authorized before the work is carried out.
  • Communicate a new/updated agreed time of completion if necessary due to additional work authorized or parts ordered.
  • Carry out a daily WIP update of all the open repair orders under your name.
  • Communicate with the respective PIC in order to schedule an appointment for all vehicles to return where parts on order have arrived.

Hand-over of Vehicle After Service Stay

  • Ensure that an accurate invoice is generated for all work carried out as per the customer's request according to Company and principal guidelines.
  • Explain the invoice in detail for all the work carried out so as to create a value for money impression in the mind of the customer.

Post Service Follow-up

  • Ensure all your customers receive a post service follow up call to determine their level of satisfaction with the service they received from you.
  • Settle all customer complaints promptly.

Performance KPIs

Achieve the following performance KPI figures as per the budgeted amounts:

  • Vehicle throughput (measured as repair order invoiced/closed)
  • Service turnover
  • Parts turnover
  • Debtors ageing
  • WIP throughput days
  • Back Order Parts Not Released (BONR)
  • Customer Experience rating

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