Club Supervisor at Fitness Centre
2 weeks ago
Level Up Your Career Join Our Energetic Team
Are you a bright, enthusiastic individual with a passion for fitness and delivering exceptional customer service? Do you thrive in a dynamic environment and enjoy making a positive impact on people's day? If so, Level Up Fitness in KK, Sabah is looking for YOU
We are looking for a motivated and hands-on Club Supervisor to lead daily operations and ensure a smooth, professional, and member-focused gym environment. You will be responsible for supervising staff, overseeing gym operations, and ensuring high standards of service, cleanliness, and safety. You'll be the welcoming face and helpful hand that our members rely on, ensuring a positive and supportive atmosphere.
Key Responsibilities:
- Lead, schedule, and supervise the Customer Service Administrator (CSA) team on daily duties and task performance.
- Conduct weekly team meetings and 1-on-1 check-ins to address performance, morale, and team goals.
- Monitor facility operations including cleanliness, equipment checks, and safety protocols.
- Ensure proper handling of member sign-ups, cancellations, freeze requests, and member concerns.
- Coordinate with vendors and contractors for repairs, equipment servicing, and supply deliveries.
- Maintain accurate reports on POS sales, stock counts, maintenance records, and task checklists.
- Support onboarding and mentoring of new CSAs. evenings until 10:00 PM, weekends, and public holidays. Computer proficiency is also necessary.
- Uphold discipline and teamwork to create a supportive and professional work environment.
- Act as the first point of escalation for member issues and operational challenges.
Requirements:
- Diploma or Degree in Business, Sports Management, or related field.
- Minimum 1–2 years of supervisory or team leadership experience (fitness industry is an advantage).
- Good communication, problem-solving, and interpersonal skills.
- Reliable, organized, and able to work independently with minimal supervision.
- Willing to work on shifts, weekends, and public holidays.
- Passion for fitness and people development is a plus.
What We Offer:
- Competitive salary + performance incentives
- Complimentary gym membership
- Career development opportunities
- Supportive and energetic work environment
- Overtime compensation
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