Service Delivery Manager

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia Avows Technologies Sdn Bhd Full time 42,000 - 84,000 per year

Experience: 5+ years

Primary Skills: Service delivery, account management, P&L ownership, project management, customer relationship management

Key Considerations

  • Looking for candidates with enterprise client management experience.
  • Looking for professionals with strong analytical, problem-solving, and communication skills.
  • Preference for candidates familiar with IT services, consulting, or technology projects.

Description of Services

  • Manages day-to-day deal operation and assumes responsibility for all service levels to be delivered to the customer.
  • Manages revenue forecasting, expense/cost targets for all service delivery requirements, and monitors deal P&L performance to ensure overall profitability of the deal.
  • Supports Total Customer Experience (TCE) management and achieves customer satisfaction targets.
  • Manages high-risk projects, leads cross-functional teams, and implements corrective actions.
  • Identifies revenue opportunities, ensures policy compliance, and contributes to organizational goals and initiatives.
  • Drives cross-organization optimization efforts, leads knowledge management strategies, and enhances customer engagement processes.
  • Creates and executes the account business plan and customer success plan.
  • Addresses customer escalations and related communications in a timely and proactive manner.
  • Acts as a trusted advisor while sharing industry-specific subject matter expertise with the customers.

Qualifications and Skills:

  • Good communication skills (written, verbal, and presentation).
  • Mastery in English and local language, as well as other languages as required.
  • Intermediate knowledge of internal processes and policies.
  • Understanding of local legal compliance issues.
  • Strong problem-solving and analytical skills.
  • Good teamwork skills.
  • Intermediate time management skills.
  • Project management skills.
  • Adaptable with initiative and a growth mindset.

Job Types: Full-time, Permanent

Pay: RM5, RM8,500.00 per month

Work Location: In person

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