CS Team Lead

We are looking for an Assistant Customer Service (CS) Manager to oversee daily operations, ensuring that client needs are met efficiently while maintaining strong communication with all stakeholders. In this role, you will manage order accuracy, evaluate agent performance, resolve escalated issues, and drive continuous improvement initiatives. You will also...

Job Highlights:Budget: MYR (Including all the tax, EPF, Socso)Must-have: experience with eCommerce management and professional in Mandarin, CantoneseWork type: Remote Fulltime 100% (So you can still stay in Malaysia and work remotely with the engineering team in Hongkong)Need to follow Hongkong Public holidayAM roleManage day-to-day operations and...

1. Job Summary:The QC Team Lead is responsible for managing the Quality Control team, ensuring high accuracy of evaluations, improving quality processes, and supporting the implementation of AI-driven solutions across the organization.The company actively develops and integrates artificial intelligence tools for call evaluation, reporting automation, and...

Responsibility Service operation:1-Work closely with the headquarters team to quickly implement service strategies, process adjustments, etc2-Conduct regional business planning based on team efficiency and capability, to meet business needs; raise the bar and upgrade team value;3-Strong customer service capabilities, proficient in the...

It's never been a more exciting time to join Vistra.  At Vistra our purpose is progress. We believe that our clients have the power to change the world and to do great things for global progress, and we exist to remove the friction that comes from the complexity of global business – to help our clients achieve progress without friction. But progress...

DescriptionLocation: Malaysia (Kuala Lumpur) / Philippines (Manila)Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere. We are currently seeking a...

ResponsibilitiesAbout the teamThe Search Operations team aims to improve search user experience, contribute significant DAU impact to the products and drive for increase in traffic and GMV.What will I be doing?You will lead, manage, recruit & develop the search operation team, helping them to achieve their full potential and maintain high standards & quality...

Day-to-day operations management and Customer Service Representatives management including leading and managing the overall performance of the team/department by monitoring Team KPIs, producing individual development plans and coaching to exceed departmental goals.Ensures tasks delegation and assignments are done on a daily basis to maximise the resources...

Schaeffler is a dynamic global technology company and its success has been a result of its entrepreneurial spirit and long history of private ownership. Does that sound interesting to you? As a partner to all of the major automobile manufacturers, as well as key players in the aerospace and industrial sectors, we offer you many development opportunities.Your...

Job Responsibilities :• Lead and implement the Human Resource Management System (HRMS), Employee Self Service (ESS) & Human Resource Strategy System (HRSS) Module.• Ensure project delivery as per gap analysis.• Able to conduct requirement study. Understand customer needs and able to convert into system configuration & setting.• Plan coordination for...