Backend Support

1 day ago

Malacca, Melaka, Malaysia Private Advertiser Full time

About the role

This is a full-time role that will play a vital part in ensuring the smooth operation of our administrative and sales functions. You will be responsible for providing comprehensive support to our sales team and assisting with a range of back-office duties.

What you'll be doing

  1. Providing administrative support to the sales team, including processing orders, maintaining customer records, and generating sales reports
  2. Handling incoming customer inquiries and complaints, and liaising with relevant departments to ensure timely resolution
  3. Assisting with data entry, word processing, and other clerical tasks to support the overall business operations
  4. Maintaining and updating databases, spreadsheets, and other tracking systems
  5. Collaborating with cross-functional teams to improve workflows and streamline processes
  6. Performing any other administrative duties as required to support the smooth running of the business
  7. Manage policy renewals for life and health insurance plans, including reminders, follow-ups, and documentation.
  8. Handle claims matters, including assisting clients with claim submissions, gathering required documents, liaising with insurers, tracking claim progress, and ensuring timely updates.

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