Customer Service Executive
2 days ago
Basic Responsibilities: -
- To perform all routine and administrative duties, including attending to phone calls and queries from the customer pertaining to the financing services enquiries, account enquiries, application status enquiries and etc.
- To be responsible for all incoming and outgoing mail. A register for outgoing mail shall be maintained.
Specific Responsibilities:-
- Handle tough or complex customer issues by analyzing said problems and provide effective solutions in addressing customer complaints.
- Use customer service practices and procedures to support and assist in developing tactical customer service strategies. This includes : amendments and cancellations, system updates, customer update, complaints and follow up.
- Coordinate and manage customer service projects and initiatives.
- Oversee the effectiveness of the "Front Desk Assistance" operation.
- Ensure proper functioning of the department by determining the necessary resources and tools available for quality customer service delivery.
- Oversee the effectiveness of providing solution to call-in or walk-in customers on their requests, product exchange, enquiries and complaints and resolved the problem with the respective departments.
Qualification (Education, Experiences, Skill):-
- Minimum of Bachelor's Degree OR Diploma level.
- More than 1-year experience in Customer Service.
- Good command in English, and Bahasa Malaysia.
- Good problem solving skills.
- Proficiency in Microsoft Office (Words/Excel/Power point).
- Able to prepare report, good analytical skill.
Job Types: Full-time, Permanent
Pay: RM1, RM2,500.00 per month
Benefits:
- Dental insurance
- Health insurance
- Opportunities for promotion
- Professional development
Experience:
- Customer Service: 1 year (Preferred)
- Debt Recovery: 1 year (Preferred)
Work Location: In person
-
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