Customer Service Mandarin Speaker
2 days ago
Job Title: Customer Service Representative (E-commerce Platforms)
Location: Penang, Malaysia
Job Type: Full Time, Hybrid
Salary Range: RM RM 3000 per month
Job Description:
We are seeking a Customer Service Representative to join our team and provide exceptional support to our customers on various e-commerce platforms. The ideal candidate will have excellent communication skills, a problem-solving mindset, and a strong understanding of order management, account administration, technical support, feedback collection, and client reporting.
Responsibilities:
- Communicate with customers through various channels to provide assistance and resolve inquiries
- Manage order processing and ensure timely delivery of products
- Administer customer accounts, including updating information and processing refunds or returns
- Provide technical support to customers experiencing issues with the platform
- Collect feedback from customers to improve services and products
- Prepare client reports on customer interactions and feedback
Requirements:
- 0-1 years of working experience in customer service or related field
- Post-secondary education or diploma in a relevant field
- Strong communication skills and ability to empathize with customers
- Excellent problem-solving abilities and attention to detail
- Familiarity with e-commerce platforms and order management systems
- Ability to work in a hybrid mode, combining remote and in-office work
- Fluency in the relevant local language(s), Chinese and English is often required.
If you meet the qualifications and are passionate about delivering exceptional customer service in the e-commerce industry, we encourage you to apply for this exciting opportunity.
Job Types: Full-time, Permanent
Pay: RM2, RM3,000.00 per month
Benefits:
- Additional leave
- Free parking
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Work Location: In person
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